We are seeking a
highly motivated and seasoned IT professional
with extensive experience in leading IT Development and Application Support (ASM) teams in an
outsourced delivery environment
within the
Banking, Financial Services, and Insurance (BFSI)
domain.
The ideal candidate will be responsible for defining and implementing delivery processes, overseeing people management, planning work activities, and ensuring efficient execution across a large delivery organization.
This role is critical in driving
delivery excellence ,
customer satisfaction , and
P&L performance .
Key Responsibilities:
Lead and manage
large development and support teams
(100+ FTEs) across onsite-offshore models.
Establish and standardize
operating procedures , team structures, and work allocation.
Ensure adherence to
ITIL processes
and drive productivity through efficiency improvement levers.
Maintain and improve
service quality , addressing and resolving client service issues proactively.
Effectively manage
fixed-price engagements , with clear control over scope, budget, and timelines.
Leverage strong
technical acumen
to guide and support delivery teams across technologies.
Provide
domain leadership
across BFSI areas including Retail Banking and Payments.
Engage with
senior client stakeholders , acting as a trusted advisor and delivery partner.
Participate in
RFP and bid processes , providing delivery expertise during due diligence and solutioning.
Collaborate with pre-sales and sales teams to support new business opportunities from a delivery perspective.
Manage
P&L ownership
of the customer account, ensuring financial health and growth.
Required Skills & Experience:
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
15+ years
of IT experience with
8+ years
in delivery leadership roles.
Proven ability to manage
diverse, multi-ethnic, and geographically distributed teams .
Deep expertise in
BFSI domain , with hands-on experience in Retail Banking, Payments, and Digital Solutions.
Strong delivery management background with exposure to
Agile (Scrum/Kanban), Waterfall , and Iterative methodologies.
Experience managing IT services under
outsourcing and multi-vendor engagement models .
Successful track record in
managing transitions , including vendor handovers.
Strong technical foundation in areas such as
digital, cloud, data, or analytics .
Demonstrated ability to manage
client relationships , including C-level stakeholder communication.
Experience in
operations management , including cost control, service quality, and
P&L accountability .
Soft Skills & Attributes:
Excellent written and verbal communication skills (technical and business-facing).
Ability to operate effectively in a
fast-paced, enterprise environment .
Confident in
presenting to senior management forums
and answering strategic-level queries.
Strong
interpersonal, negotiation, and leadership skills .
Adaptable, proactive, and committed to continuous learning and improvement.
Seniority level
Director
Employment type
Full-time
Job function
Project Management and Information Technology
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