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Application Support Analyst Job Opening In Central Singapore Community Development Council – Now Hiring VIRGIN ACTIVE SINGAPORE PTE. LTD.


Job description

In a nutshell

This gig is all about ensuring, monitoring the smooth operation and continually improving all the organization's applications and software systems.

It will involves collaborating with various departments, troubleshooting technical issues, and maintaining a high level of customer satisfaction.

This is a crucial role in enhancing the overall efficiency and effectiveness of the IT services.

A day in the life

  • Provide first-level technical support for end-users experiencing application-related issues, including troubleshooting, problem identification, resolution, and escalation as necessary.

  • Collaborate with cross-functional teams, including developers, system administrators, and business stakeholders, to diagnose and resolve complex technical problems in a timely manner.

  • Understand how our membership management system works.

  • Monitor the performance and availability of applications, promptly identifying and addressing potential issues to ensure uninterrupted service.

  • Manage and prioritize support requests through a ticketing system, ensuring accurate documentation and timely resolution.

  • Develop and maintain a thorough understanding of the organization's applications, configurations, and processes to effectively address user inquiries and provide accurate solutions.

  • Coordinate with external vendors and third-party support teams to resolve issues and ensure optimal functioning of third-party applications.

  • Assist in the implementation of application updates, patches, and enhancements, ensuring minimal disruption to users while maximizing system performance.

  • Contribute to the creation and maintenance of support documentation, user guides, and knowledge base articles to empower users and streamline support processes.

  • Collaborate with the IT team to identify opportunities for process improvement, automation, and efficiency gains in application support and management.

  • Participate in on-call rotations to provide after-hours support when necessary.

To land this gig… and your ongoing mindset

  • Bachelor's degree in computer science, Information Technology, or related field, or equivalent work experience.

  • Proven experience (1-3 years) working in application support or a related technical role.

  • Strong knowledge of software applications, web applications (.net), operating systems, and database systems.

  • Microsoft SQL Server experience is Mandatory.

  • Proficiency in troubleshooting technical issues, analysing logs, and diagnosing problems effectively.

  • Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users.

  • Experience with ticketing systems like Freshdesk, Service Now, BMC required and IT service management practices.

  • Ability to work collaboratively in cross-functional teams and independently as needed.

  • Strong analytical and problem-solving skills, with a keen attention to detail.

  • Adaptability and willingness to learn about new technologies and applications.

  • IT certifications (e.g., ITIL, CompTIA A+, Microsoft Certified: Azure Fundamentals) are a plus.

  • Familiarity with scripting languages or automation tools is a plus.

What success looks like

  • Be Yourself – be who you really are
  • Go Together – work together as one team
  • Work Hard – jump in and get your hands dirty
  • Dream Big – reach for the sky

And the additional key result areas for you…

  • Brand Standard – be the ambassador to VA DNA
  • Employee Experience – connect and collaborate with stakeholders… in a way that maximises employee engagement
  • Member Experience – champion the member experience to maximise love levels
  • Financial Performance – surpass profit expectations, boost memberships and control consumables

What we offer you

  • One of the world's most recognised and exciting brands
  • A culture that's all about making exercise irresistible
  • Performance incentive and a place on the management team
  • A free membership for you (and your buddy) to workout at our clubs
  • Discounted personal training
  • Special deals with our retail and service partners
  • Work/life balance with flexible options
  • Paid parental leave to spend time with your new little human
  • Regular personal and professional development
  • Confidential 24-hour support via our employee assistance program
  • Fun.

    It's part of our success.

    We prefer smiles to graphs.

    We like to be human rather than corporate.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Application Support Potential: Insight & Career Growth Guide


Real-time Application Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Application Support in Central Singapore Community Development Council, Singapore, highlighting market share and opportunities for professionals in Application Support roles.

6357 Jobs in Singapore
6357
5805 Jobs in Central Singapore Community Development Council
5805
Download Application Support Jobs Trends in Central Singapore Community Development Council and Singapore

Are You Looking for Application Support Analyst Job?

Great news! is currently hiring and seeking a Application Support Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at VIRGIN ACTIVE SINGAPORE PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Application Support Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Application Support Analyst?

Key qualifications for Application Support Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Application Support Analyst?

To improve your chances of getting hired for Application Support Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Application Support Analyst Job Success

VIRGIN ACTIVE SINGAPORE PTE. LTD. interview tips for Application Support Analyst

Here are some tips to help you prepare for and ace your Application Support Analyst job interview:

Before the Interview:

Research: Learn about the VIRGIN ACTIVE SINGAPORE PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Application Support Analyst interview at VIRGIN ACTIVE SINGAPORE PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the VIRGIN ACTIVE SINGAPORE PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Application Support Analyst Positions

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