Responsibilities
- Manages user requests & incidents in a timely manner : Prioritizes User requests based on their urgency, their criticality and their context & ensures adequate and efficient communications toward relevant stakeholders during incident management process (major or minor).
- Ensures Daily support tasks : Ensures sanity checks are performed (morning, evening) and on-calls duty; Contributes to change requests, urgent data modifications and INTPRODs executions & escalations
- Pushes for sustainable resolutions and sustain knowledge management: Problem Management - Contributes to major incident reports and post-mortems when required & Keeps the support documentation up to date
- Acts as the IT Run preferred communication channel with all stakeholders: Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders.
- May extend his activities to complementary tasks like Testing or BA if part of the squad.
Requirements
- Minimum 4 years of experience in application support , with exposure in Banking industry
- Experience in SQL, Unix, Microservices, CI/CD tolls etc.
Client industry: Bank | Nearest MRT Labrador Park
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