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Urgent! Application Support Analyst Job Opening In Singapore, Singapore – Now Hiring SmartStream Technologies
Vacancy NameApplication Support Analyst
Vacancy ReferenceVN2785
Location CountrySingapore
Location CitySingapore
DescriptionApplication Support Analyst
Salary up to $77,500 SGD dependent on experience + bonus & excellent benefits
Office Based Singapore role
We have an Application Support Analyst opportunity to provide first and second level support to Smartstream’s International Banking/Asset Management customer base, from our Singapore Product Centre.
Support is provided on a suite of Financial Front & Back Office client–server and web-based applications in use worldwide, including TLM Reconciliations / Investigations / Cash Management / Corporate Actions / Collateral Management.
Smartstream is a global software and managed services provider that in challenging markets conditions has outpaced its rivals in the financial markets sector, creating an impressive base of more than 1,500 customers.
This includes more than 70 of the world’s top 100 banks alongside the world’s leading asset managers, custodians and broker dealers.
Job Responsibilities•Provide 1st & 2nd level customer support, by interpreting customer queries and issues, and then gathering information to investigate via phone, email or remote screen sharing
• Perform debugging, replication and testing of issues.
• Document results of all analysis and testing, writing and changing documentation when required.
• Ensure all support issues are fully logged and documented on our ITSM/CRM problem management system, and that all issues are fully managed, including regular customer updates.
Analyst must ensure that all issues assigned are fully managed without exception.
• Required to fully adhere to Support standards and investigate issues to resolution, ensuring a high level of customer satisfaction is achieved and maintained at all times.
• Provide material and input into the global Support Intranet site, and the Customer Support Portal on the company product website, to enable analysts and customers alike to remain fully informed of the latest product developments and issues.
• Proactively contribute to the overall Support process by suggesting and executing new process efficiencies
• Review and sign off Support acceptance of new product releases, applications and solutions, performing installation and new functionality review required.
• May be required to attend customer sites occasionally.
• After becoming knowledgeable on the products supported, must be willing to undertake additional overnight/weekend support from home (extra remuneration paid), if required.
• Should be flexible and willing to work early shift (as required) or working on public holidays (days off in lieu), on a rota basis.
Key Skills• Analytical problem-solving skills and IT background.
• Ability to learn and keep up to date with new applications quickly.
• Reasonable knowledge of Unix (eg:- directory navigation, vi editor, cron etc) and of Windows/Client Server.
• Reasonable knowledge of SQL to form database queries to progress support call investigations.
• Reasonable knowledge of RDBMS, with experience in at least one of Oracle, Sybase, or MS SQL Server (eg:- understands indexing, standard database management and optimisation requirements, backup and recovery)
• Strong Communication Skills (good written & verbal English) & Good Telephone Manner
• Problem Solving
• Customer Service
• Teamwork
• Adaptability
• Results & Quality
• Meticulous and thorough
Desirable Skills• Interest in and business knowledge of Banking Front, Middle & Back Office environments.
Interest/knowledge of Collateral Management, Corporate Actions or Cash Management is a distinct advantage.
• Working knowledge and experience of at least one Web application server (eg:- WildFly, Weblogic, Liberty or JBoss)
• Working knowledge or exposure to containers (eg:- Docker, Kubernettes)
• Need to have a ‘can do’ attitude to problem management.
• Comfortable in a fast moving SME environment with multiple customers and tasks
• Works well in a busy environment and takes full ownership of application support calls assigned.
Qualifications• ITIL and Computer Related Degree is desirable
Experience• Proven customer support experience + strong Communication skills including a good telephone manner.
• Experience of an incident logging system.
• Experience of using MS Dynamics CRM and associated administrative skills
Employment TypePermanent
Benefits• 15 days annual leave rising to 22 days after 3 years of service
• Employers’ contribution – ‘Central Provident Fund’ (CPF)
• Medical/Dental insurance plan - for employee and immediate family members
• The opportunity to work with a constantly evolving and expanding ‘state-of-the-art’ product set exploiting cutting edge technologies
• The opportunity to work within an established, professional team
• Position available immediately
Equality StatementSmartstream is an equal opportunities employer.
We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Application Support Potential: Insight & Career Growth Guide
Real-time Application Support Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Application Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6442 jobs in Singapore and 5521 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Application Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! SmartStream Technologies is currently hiring and seeking a Application Support Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Application Support Analyst Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SmartStream Technologies adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Application Support Analyst Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Application Support Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Application Support Analyst interview at SmartStream Technologies, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SmartStream Technologies's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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