Responsibilities
- Provide day-to-day technical and operational support for .NET/Java applications and related systems.
- Troubleshoot, diagnose, and resolve incidents and user-reported issues in a timely manner as per agreed SLAs.
- Monitor application performance, conduct routine health checks, and ensure high system availability and reliability.
- Assist with system integrations, infrastructure maintenance, and production deployments (including outside office hours as needed).
- Collaborate with developers, testers, and infrastructure teams to escalate issues, deploy updates, and resolve bugs.
- Document support activities, maintain technical guides, and contribute to knowledge bases and runbooks.
- Perform root cause analysis, recommend improvements, and support patching and upgrades of software platforms (IIS, .NET Framework, etc.).
- Participate in standby and on-call support rotations for 24/7 production environments as required.
Requirements
- Bachelor's degree in Computer Science, IT, or related field.
- Proficiency in the .NET Framework, C#, ASP.NET, and Microsoft SQL Server.
- Experience with application servers (IIS), monitoring tools, and version control systems (Git, SVN).
- Strong analytical, troubleshooting, and customer service skills.
- Excellent communication skills and ability to work both independently and in teams.
- Experience in production support for enterprise-level applications is preferred.
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Interested professionals can reach out to me for Confidential Discussion @
Best Regards,
Dilip Kumar Daga
Vice President - Strategic Accounts
Helius Technologies Pte Ltd
36, Robinson Road,#13-05, City House, Singapore
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Registration No : R
EA Licence No : 11C3373