Handle complex incident management
Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes
Coordinate with internal teams and external vendors to manage service requests, incidents, problems and ensure adherence to SLAs
Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes
Develop and maintain operational procedures to enhance efficiency and minimize service disruptions
Collaborate with technical teams to address product-related service issues and recommend improvements
Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement on findings root cause to implement solutions
Ensure documentation is up to date for all operational processes, incidents, and service management workflows
Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency
When/where required, be contactable for escalations and support, on and on-call standby basis during out-of-date hours.
Deploy Changes as and when needed or based on business requirement Minimum 3 years' experience in application/system support domain.
Must have dealt directly with external customers delivering to SLAs.
Operating System: RHEL 7/8
Database: Oracle 19c, RAC, DB/HSM Vault, Data Masking, Golden Gate, Active Data Guard
Minimum 2 - 3 years' experience in ACM domain, where applicable.
Airline experience and/or ATI know-how
Recognized industry certifications such as RHCSA/RHCE, Oracle certified professional
• ITIL v4 Foundation Certificate
Job Types: Full-time, Permanent
Pay: $8, $9,361.00 per month
Experience: