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Application Support Engineer (Base24) Job Opening In Singapore, Singapore – Now Hiring NETS


Job description

Join to apply for the Application Support Engineer (Base24) role at NETS

The Application Support Engineer will be part of a team of engineers who will be required to play a crucial role in troubleshooting, resolving technical issues, and carrying out day to day operational activities primarily responsible for providing application support to a suite of Payments System applications in production to ensure maximum service uptime.

The incumbent should be proficient in ACI BASE24 applications & Nonstop platform and possess strong analytical and problem-solving skills.

Responsibilities

  • Provide quality day-to-day L2 Production support for ACI Base24 applications, troubleshooting, identifying root causes, and implementing solutions.

  • Coordinate and support infrastructure maintenance & security patching activities.

  • Manage new application releases, adhering to the best practices of the release management process
  • Collaborate with various teams including Development, Infrastructure, Vendors, Security and Change management teams, to provide seamless support for the business.

  • Manage Production issues by responding in a timely per the Service Level Agreement with the Business
  • Enhance existing support process to maintain/improve service level & quality.

  • Monitor application performance with Prognosis tools and identify improvement areas.

  • Document support processes, procedures, and troubleshooting steps.

  • Participate in on-call rotations for after-hours support.

Requirements

  • Bachelor’s degree in computer science or other related Technology disciplines in medium to large organizations
  • At least 5 years of experience in the programming languages such as: TAL, C, C++, COBOL, ENSCRIBE
  • Prior experience with Base24 Applications such as: Base24-Classic and Base24-EPS modules – POS Device Handler, POS Authorization, Host and Interchange ISO8583 Interfaces
  • Expertise in HP Nonstop tools like FUP, SCUP, Peruse, Inspect, Debug, Spoolcom, Pathway, Enform, DDL, Guardian Procedure calls, TCP/IP programing, TMF
  • In-depth understanding of Online Transaction Processing
  • Experience with end-to-end systems development life cycles and standards in HPE Nonstop development environment
  • A proactive team player who thrives in a fast-paced dynamic environment
  • Excellent problem-solving and analytical skills
  • Strong communication (both written and verbal) and interpersonal skills
  • Application Support Domain with skills for managing and troubleshooting the Production issues

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • Banking and Financial Services

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Required Skill Profession

Technical Support & Administration


  • Job Details

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Unlock Your Application Support Potential: Insight & Career Growth Guide


Real-time Application Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Application Support in Singapore, Singapore, highlighting market share and opportunities for professionals in Application Support roles.

6471 Jobs in Singapore
6471
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Are You Looking for Application Support Engineer (Base24) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NETS adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Application Support Engineer (Base24) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Application Support Engineer (Base24)?

Key qualifications for Application Support Engineer (Base24) typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Application Support Engineer (Base24) Job Success

NETS interview tips for Application Support Engineer (Base24)

Here are some tips to help you prepare for and ace your Application Support Engineer (Base24) job interview:

Before the Interview:

Research: Learn about the NETS's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Application Support Engineer (Base24) interview at NETS, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NETS's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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