Application Support Engineer (PEGA (V7/V8) IBM MQ,IBM AS/400)

Key Responsibilities

• Provide L2/L3 application support, including log analysis, issue debugging,and root cause analysis.
  
  
• Monitor application performance, perform preventive maintenance, and ensure high system availability.
  
  
• Collaborate with cross-functional teams to resolve infrastructure, database, and application-level issues.
  
  
• Handle incident, problem, and change management processes in line with ITIL best practices.
  
  
• Support UAT and production deployments, ensuring smooth go-live transitions and post-production stability.
  
  
• Write and optimize SQL queries and stored procedures for data validation and reporting.
  
  
• Participate in disaster recovery (DR) drills, security audits, and compliance checks.
  
  
• Coordinate with multiple vendors and internal teams to ensure seamless operations.
  
  
• Propose and implement system/process improvements to enhance efficiency and reduce downtime.
  
  

Requirements:

• Skilled in debugging, automation, and integration troubleshooting across REST/SOAP APIs.
• Strong analytical and problem-solving capabilities with a proactive approach to issue management.
  
  
• Experienced in ITIL-aligned operations, AWS services, and DevOps tools.
  
  
• Languages & Tools: CL, Python, PEGA (V7/V8),
• Web Technologies: HTML, XML, JavaScript, ReactJS, Angular, CSS, JSON, Shell Scripting
• Application Servers: WebLogic, Tomcat, JBoss, IBM AS/400, Microsoft IIS
• Databases: SQL,Oracle, DB2/400, PostgreSQL, ODI
• Operating Systems: Windows, UNIX/Linux, OS/400
• DevOps Tools: Jira, Jenkins, Bitbucket, Nexus, Confluence
• AWS Services: EC2, S3, EBS, RDS, Route 53, ALB
• Monitoring & Support Tools: CyberArk, HPSM, AppDynamics, ELK, JMeter,Postman, IBM MQ
• Should be flexible to work in a 24/7 environment and willing to work in rotational shifts.