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Application Support Engineer (SaaS) Job Opening In Singapore, Singapore – Now Hiring INNOVAX SYSTEMS PTE LTD


Job description

About the Company

Innovax Systems is a leading provider of systems development and integration of end to end integrated contact centre solutions and web-based applications.

Headquartered in Singapore, Innovax Systems list of customers includes government agencies and Fortune 500 organizations in the Asia Pacific region.

We are currently seeking Application Support Engineer (SaaS), based in Singapore to join our team as we expand our operations in the region.

You will work with a passionate team of engineers to support and maintain next-generation cloud-based contact centre solution in the region.

You should be a customer-focused, results-orientated individual that thrives in a fast-paced environment.

Job Responsibilities

  • Serves customers by addressing their technical issues, inquiries and troubleshooting needs of products, equipment, and services via call and email.

  • Proactively investigate and analyze problems to provide efficient solutions and ensure minimal downtime.

  • Ensure smooth workflow processes and attainment of service level commitment.

  • Manages and monitors all installed systems and infrastructure for the organization.

  • Escalate critical or priority issues to relevant teams to expedite resolutions.

  • Assists in conducting product training and onboarding to use our solution.

  • Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.

Education and Experience Requirements

  • Degree in Information Technology, Computer / Telecommunication or related field.

  • Bilingual speaking and writing in English and Mandarin to liaise with Mandarin speaking customers and associates in view of business communication.

  • Excellent communication skills, both written and verbal to explain technical concepts to non-technical users.

  • Problem-solving skills, critically thinking and possess analytical mind.

  • Experience in technical support or customer service in a software or IT environment.

  • Adept at multitasking and managing priorities in a fast-paced environment.

  • Possess self-initiative and able to work independently and collaborative with people at various levels.

  • Familiarity with Windows and Linux environment.

  • Experience and exposure in VoIP and CSP environment will be an added advantage.

Equal Employment Opportunity Statement

Innovax Systems is an equal opportunities employer and welcomes applications from qualified candidates.

We regret to inform that only shortlisted candidates will be notified.

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Required Skill Profession

Technical Support & Administration


  • Job Details

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Are You Looking for Application Support Engineer (SaaS) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at INNOVAX SYSTEMS PTE LTD adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Application Support Engineer (SaaS) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Application Support Engineer (SaaS)?

Key qualifications for Application Support Engineer (SaaS) typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Application Support Engineer (SaaS) Job Success

INNOVAX SYSTEMS PTE LTD interview tips for Application Support Engineer (SaaS)

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Research: Learn about the INNOVAX SYSTEMS PTE LTD's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Final Thought:

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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