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Urgent! Application Support Engineer (SaaS) Job Opening In Singapore, Singapore – Now Hiring INNOVAX SYSTEMS PTE LTD
About the Company
Innovax Systems is a leading provider of systems development and integration of end to end integrated contact centre solutions and web-based applications.
Headquartered in Singapore, Innovax Systems list of customers includes government agencies and Fortune 500 organizations in the Asia Pacific region.
We are currently seeking Application Support Engineer (SaaS), based in Singapore to join our team as we expand our operations in the region.
You will work with a passionate team of engineers to support and maintain next-generation cloud-based contact centre solution in the region.
You should be a customer-focused, results-orientated individual that thrives in a fast-paced environment.
Job Responsibilities
Serves customers by addressing their technical issues, inquiries and troubleshooting needs of products, equipment, and services via call and email.
Proactively investigate and analyze problems to provide efficient solutions and ensure minimal downtime.
Ensure smooth workflow processes and attainment of service level commitment.
Manages and monitors all installed systems and infrastructure for the organization.
Escalate critical or priority issues to relevant teams to expedite resolutions.
Assists in conducting product training and onboarding to use our solution.
Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.
Education and Experience Requirements
Degree in Information Technology, Computer / Telecommunication or related field.
Bilingual speaking and writing in English and Mandarin to liaise with Mandarin speaking customers and associates in view of business communication.
Excellent communication skills, both written and verbal to explain technical concepts to non-technical users.
Problem-solving skills, critically thinking and possess analytical mind.
Experience in technical support or customer service in a software or IT environment.
Adept at multitasking and managing priorities in a fast-paced environment.
Possess self-initiative and able to work independently and collaborative with people at various levels.
Familiarity with Windows and Linux environment.
Experience and exposure in VoIP and CSP environment will be an added advantage.
Equal Employment Opportunity Statement
Innovax Systems is an equal opportunities employer and welcomes applications from qualified candidates.
We regret to inform that only shortlisted candidates will be notified.
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Unlock Your Application Support Potential: Insight & Career Growth Guide
Real-time Application Support Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Application Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6421 jobs in Singapore and 5509 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Application Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! INNOVAX SYSTEMS PTE LTD is currently hiring and seeking a Application Support Engineer (SaaS) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Application Support Engineer (SaaS) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at INNOVAX SYSTEMS PTE LTD adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Application Support Engineer (SaaS) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Application Support Engineer (SaaS) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Application Support Engineer (SaaS) interview at INNOVAX SYSTEMS PTE LTD, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the INNOVAX SYSTEMS PTE LTD's products or services and be prepared to discuss how you can contribute to their success.
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