Application Support Engineer

Job description

Who We Are

Build.

Scale.

Sustain.

PALO IT is a global technology consultancy that crafts tech as a force for good.

We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit.

We do the right thing, and we do it right.

We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +500 experts from +50 nationalities)
• We are robust and resilient (100% independent and 0 debt)
• We are entrepreneurs and passionate experts : We invest in what we genuinely believe and work as a collective intelligence
• We are positive, courageous, caring, doers and committed to excellence

Position Overview

We are seeking an experienced DevOps Engineer to join our growing managed services team.

In this role, you will be responsible for supporting and maintaining cloud infrastructure for our diverse client portfolio while ensuring high availability, security, and performance across multi-cloud and hybrid environments.

Key Responsibilities

Infrastructure Management

• Support and maintain cloud infrastructure across Azure (primary), AWS, and on-premises environments for multiple clients
• Monitor system performance, troubleshoot issues, and implement solutions to ensure optimal uptime and performance
• Manage and optimize infrastructure costs while maintaining service quality
• Implement and maintain backup, disaster recovery, and business continuity strategies

CI/CD Pipeline Management

• Design, implement, and maintain CI/CD pipelines using GitHub Actions and GitLab CI/CD
• Automate deployment processes and improve development workflow efficiency
• Ensure security best practices are integrated throughout the CI/CD pipeline
• Troubleshoot and optimize existing pipeline performance

Infrastructure as Code

• Develop and maintain infrastructure using Terraform for consistent, repeatable deployments
• Create and manage CloudFormation/CDK templates for AWS resources (preferred)
• Version control infrastructure code and implement proper change management processes
• Document infrastructure configurations and maintain architectural diagrams

Design & Architecture

• Collaborate with clients and internal teams to design scalable, secure cloud solutions
• Participate in architecture reviews and provide technical recommendations
• Research and evaluate new technologies and services to improve client offerings
• Contribute to infrastructure standards and best practices development

Client Support

• Provide technical support and guidance to clients on infrastructure-related matters
• Participate in client meetings and technical discussions as needed
• Create and maintain documentation for client environments
• Ensure SLA compliance and communicate effectively about service status

Required Qualifications

Technical Skills

• Cloud Platforms : Strong experience with Microsoft Azure (primary focus), working knowledge of AWS
• Infrastructure as Code : Proficiency with Terraform for multi-cloud deployments
• CI/CD : Hands-on experience with GitHub Actions and GitLab CI/CD pipelines
• On-Premises : Experience managing traditional infrastructure and hybrid cloud environments
• Operating Systems : Proficiency with Linux and Windows server administration
• Networking : Understanding of cloud networking, VPNs, load balancing, and security groups
• Monitoring & Logging : Experience with monitoring tools and log management systems

Professional Experience

• 3+ years of experience in DevOps, cloud infrastructure, or similar role
• Experience managing infrastructure for multiple clients or environments
• Proven track record of implementing automation and improving operational efficiency
• Experience with incident response and troubleshooting in production environments

Soft Skills

• Strong problem-solving and analytical thinking abilities
• Excellent communication skills for client interactions and team collaboration
• Ability to work independently and manage multiple priorities
• Detail-oriented with strong documentation practices
• Customer service mindset with focus on client satisfaction

Preferred Qualifications

• Containerization : Knowledge of Docker, Kubernetes, Helm, and container orchestration
• Configuration Management : Experience with Ansible, Puppet, or Chef
• Security : Understanding of cloud security best practices and compliance frameworks
• Certifications : Azure certifications (Azure Administrator, DevOps Engineer Expert), AWS certifications, or Terraform certifications
• Scripting : Proficiency in PowerShell, Bash, Python, or other automation languages
• Database Management : Experience with cloud databases and backup strategies
• Agile/DevOps Culture : Experience working in Agile development environments

More About PALO IT

We're eager to adapt to change, learn from our experiences and move to meet our planet's urgent needs.

We are continuously taking action to:

• Become a climate net-zero company
• Deliver projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all our offices across the globe
• Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies.

We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

What We Offer

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalised training
• Entrepreneurship & intrapreneurship

For more on our team culture and benefits, check out our careers page .

PALO IT Singapore is an equal opportunity employer.

Employment decisions will be based on merit, qualifications and abilities.

Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice ) to know more about how we collect, use, and transfer the personal data of our candidates.

Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Required Skill Profession

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