Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Application Support Engineer.
Singapore Jobs Expertini

Urgent! Application Support Engineer Job Opening In singapore singapore – Now Hiring GEMINI

Application Support Engineer



Job description

Department

: Customer Support (Technical Exchange Services)

The Role: Application Support Engineer

This position is full-time, and will report to the Lead of Trading Exchange Services.

Gemini is establishing itself as the industry leading exchange for institutional trading of digital assets.

This is an opportunity to enter on the ground floor of a rapidly growing organization where you will have the ability to shape the future of providing technical support to our growing customer base.

You will be at the forefront of providing support to Gemini’s customer base and will work closely with our engineering teams on the continuous improvement of the Gemini platform.

You are customer focused and have a track record of being an application support expert within the Financial Technology space.

Building and configuring internal operational tools is something that you enjoy and excel in.

You will leverage your experience to help Gemini bridge the gap between traditional Financial Service platforms and our world class digital asset exchange.

Responsibilities:

  • Provide technical support services to Gemini’s institutional and retail customer base as well as partnered vendors, with a focus on Gemini APIs, network connectivity, and application support
  • Investigate and precisely communicate application issue referencing appropriate logs to Gemini development teams
  • Gather requirements from clients and write up specifications for features
  • Maintain and deploy API documentation, accounting for relevant engineering changes for all Gemini APIs
  • Assist Retail support teams with operational tools to help the overall Support service at Gemini
  • Clearly articulate issues to customers in a way that instills confidence and reliability
  • Assist in the on-boarding and certification process of FIX and Web API customers
  • Provide second level support to sales and business development teams
  • Create and customize operational and monitoring tools to facilitate customer support operations
  • Minimum Qualifications:

  • BA/BS degree in technical or engineering concentration
  • 3 years of experience in a technical support role at an Exchange, OMS or other Financial Services Technology provider
  • Deep understanding of FIX protocol and underlying network connectivity approaches
  • Working knowledge of SQL databases and writing well-formed queries
  • Excellent communication skills, both written and verbal
  • Well versed in navigating systems, running commands from a Unix terminal, and measuring system performance
  • Working knowledge of Python or other scripting languages
  • Preferred Qualifications:

  • Experience with cryptocurrency/blockchain (chain forks, block explorers, smart contracts)
  • Highly skilled in identifying and solving FIX application issues
  • Extensive project management experience, a PMP certification or equivalent
  • Experience with Splunk, Looker, ZenDesk, Grafana
  • It Pays to Work Here

    We take a holistic approach to compensation at Gemini, which includes:

  • Comprehensive health plans covered at 100% for employees and dependents
  • Long-term incentive in the form of a new hire equity grant
  • Paid Parental Leave
  • Up to 14 paid vacation days (in addition to public/bank holidays)

  • Required Skill Profession

    Computer Occupations



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Application Support Potential: Insight & Career Growth Guide


    • Real-time Application Support Jobs Trends in singapore, singapore, Singapore (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Application Support in singapore, singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7441 jobs in Singapore and 6524 jobs in singapore, singapore. This comprehensive analysis highlights market share and opportunities for professionals in Application Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Application Support Engineer Job?

      Great news! is currently hiring and seeking a Application Support Engineer to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GEMINI adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
    • What Is the Average Salary Range for Application Support Engineer Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in singapore singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Application Support Engineer?

      Key qualifications for Application Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Application Support Engineer?

      To improve your chances of getting hired for Application Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Application Support Engineer Job Success
      GEMINI interview tips for Application Support Engineer

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the GEMINI's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Application Support Engineer interview at GEMINI, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GEMINI's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Application Support Engineer Positions

      Setting up job alerts for Application Support Engineer is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!