About Us:
We develop comprehensive software products and solutions ranging from IT consultancy to infrastructure and hardware setup to optimise customers' experiences.
To establish ourselves as a leading provider of applications and healthcare support services for the Asian market, and partner healthcare customers to build a safe medical environment for all.
We are driven by our group philosophy as defined below:
Provide the best to our customers through a service-oriented culture
Create new value through innovation
Realise greater possibilities through advanced technology
Roles and Responsibilities:
- Responsible for providing technical assistance and support related to applications system, software, hardware issues
- Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
- Provide technical assistance and support for incoming queries and issues related to applications system, software, hardware issues
- Respond to queries either in person or over the phone
- Write training manuals
- Maintain daily performance of computer systems
- Respond to email messages for customers seeking help
- Ask questions to determine nature of problem
- Walk customer through problem-solving process
- Install, modify, and repair computer hardware and software
- Run diagnostic programs to resolve problems
- Are required to apply information security in accordance with the established policies and procedures of the organization.
Requirements:
- Diploma or Certificate in IT/Computer Engineering with 1-2 years of working experience in technical support
- Experience in basic networking support
- Experience in supporting OS platforms such as Windows 10 and MS Office applications
- Prefer candidates who are resourceful, good working attitude & takes initiative
- Good communication skills and administrative skills
Job Types: Full-time, Permanent, Contract
Contract length: 12 months
Pay: $3, $3,300.00 per month
Benefits:
- Additional leave
- Health insurance
- Professional development
- Promotion to permanent employee
Education:
- Local Polytechnic Diploma (Preferred)
Experience:
- Application support: 2 years (Required)
Work Location: In person