DXC Technology – DXC is a global technology services company dedicated to delivering mission‑critical IT services that move the world.
The company serves clients worldwide and prides itself on innovation, teamwork, and customer success.
Application L2 Support Engineer – We are looking for a proactive and dynamic professional to join our Application L2 support team to provide maintenance and support for a mission‑critical system.
Job Description
Training & mentorship will be provided on SOPs, ITSM and usage of monitoring & investigation tools.
The role includes day‑to‑day application support, troubleshooting, root‑cause analysis, and participation in change management.
Roles and Responsibilities
- Provide day‑to‑day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity.
- Investigate and perform analysis to determine root cause(s) – understand and understand the issue, investigate analysis to determine root cause(s), provide corrective and preventive solution.
- Escalate cases to L3 or technical support for further investigations if required.
- Ensure successful and timely completion of application batch jobs.
- Propose improvements to address recurring issues and close monitoring gaps.
- Support implementation of changes in accordance with standard operation procedures to ensure smooth rollouts/deployments.
- Identify opportunities for automation to minimize manual tasks.
- Provide 24 × 7 rotating 12‑hour shift support.
Requirements
- Strong problem investigation and solving skills.
- Analytical mindset and ability to understand business and functional concepts.
- Proactive and self‑driven with a high sense of urgency.
- Basic knowledge of Java programming and some hands‑on coding experience.
- SQL knowledge and ability to construct basic SQL queries.
- Understanding of user interfaces, client‑server environment, web technology, operating systems (Unix & Windows), database and middleware.
- Ability to work effectively both independently and within a team.
- Good communication skills for interaction with stakeholders at all levels.
- Experience writing automation scripts is an advantage.
- Experience working with IT ticketing systems is an advantage.
Qualifications
- Minimum Diploma in an IT related discipline.
- 1 year or more working experience in the IT industry.
Benefits
- Extensive resources to support onboarding and continual development (DXC University).
- DXC Recognition – a global platform for appreciation and real‑time reward.
- Referral rewards for bringing friends and family to work at DXC.
- Flexible leave options, including purchased leave.
- Volunteer days for charitable and emergency services.
- Employee Assistance Program for well‑being support.
Equal Opportunity Employer – DXC is proud to be an equal opportunity employer and welcomes submissions from people from all walks of life.
We celebrate diversity and recognize the unique contributions of our people.
We stand by a ‘bring your whole‑self to work’ philosophy.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
DXC Technology is committed to providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers.
DXC does not ask for money or payments from applicants and does not make offers of employment via social media.
For more information on employment scams, visit our safety page .
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