Application Support (L2) Engineer

Job description

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DXC Technology – where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

People are the heart of our business.

We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues.

We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent.

We use the power of technology to deliver mission critical IT services that move the world.

DXC.com At DXC we pride ourselves on delivering excellence in everything we do.

This means the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

We are looking for a proactive and dynamic professional to join our Application L2 support team to provide maintenance and support for a mission critical system.

Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.

Roles & Responsibilities

• Provides day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity; not limited to the following:
  • Knowing and understanding the issue
  • Investigate and perform analysis to determine root cause(s)
  • Provide corrective and preventive solution
  • If required, escalates case to L3 or technical support for further investigations
  • Ensures successful and timely completion of application batch jobs
  • Proposes improvements to address recurring issues and
  • Close monitoring gaps
• Supports implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments
• Identifies opportunities for automation to minimize manual task
• Provides 24 X 7 rotating 12 hours shift support

Requirements

• Strong problem investigation and solving skills
• Has an analytical mindset and able to understand business and functional concepts
• Proactive and self‑driven and able to work under pressure with a high sense of urgency
• Basic knowledge of Java programming and has some hands‑on coding experience
• Possesses SQL knowledge and able to construct basic SQL queries
• Able to understand and grasp concepts of users’ interfaces, client‑server environment, web technology, operating systems (Unix & Windows), database and middleware
• Ability to work effectively both independently & within a team
• Good communication skills for interaction with both internal and external stakeholders of all levels
• Experience with writing scripts for automation will be an advantage
• Experience working with IT ticketing systems will be an advantage

Qualifications

• Minimum Diploma in IT related discipline
• 1 year or more working experience in IT industry

Our culture and benefits

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real‑time reward and recognition
• We know that great people refer great people.
  
  We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well‑being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the Apply Now button to submit your resume.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair.

We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life.

We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.

We stand by the ‘bring your whole‑self to work’ philosophy.

It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success.

Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company.

These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process.

DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.

More information on employment scams is available here.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting

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Required Skill Profession

Technical Support & Administration