Job Description:
DXC Technology - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.
People are the heart of our business.
We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues.
We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent.
We use the power of technology to deliver mission critical IT services that move the world.
DXC.com At DXC we pride ourselves on delivering excellence in everything we do.
What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.
Job Description:
We are looking for a proactive and dynamic professional to join our Application L2 support team to provide maintenance and support for a mission critical system.
Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.
Roles and Responsibilities:
Provides day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:
Knowing and understanding the issue,
Investigate and perform analysis to determine root cause(s),
Provide corrective and preventive solution,
If required, escalate case to L3 or technical support for further investigations,
Ensure successful and timely completion of application batch jobs,
Propose improvements to address recurring issues and
Close monitoring gaps.
Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments,
Identify opportunities for automation to minimize manual task and
Provides 24 X 7 rotating 12 hours shift support
Requirements:
Strong problem investigation and solving skills,
Has an analytical mindset and able to understand business and functional concepts,
Proactive and self-driven and able to work under pressure with a high sense of urgency,
Basic knowledge of Java programming and has some hands-on coding experience,
Possess SQL knowledge and able to construct basic SQL queries,
Able to understand and grasp concepts of users’ interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware,
Ability to work effectively both independently & within a team,
Good communication skills for interaction with both internal and external stakeholders of all levels (Internal teams, clients, external / other 3rd party vendors and management),
Experience with writing scripts for automation will be an advantage and
Experience working with IT ticketing systems will be an advantage.
Qualifications:
Minimum Diploma in IT related discipline
1 year or more working experience in IT industry
Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities.
We take care of each other and foster a culture of inclusion, belonging and corporate citizenship.
We put this to action developing and implementing societal initiatives within our Social Impact Practice.
#WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
Some of these include;
Extensive resources to support your onboarding and continual development including DXC University • DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
We know that great people refer great people.
We will reward you when you bring your friends and family to work at DXC
More time to do the things you love with flexible leave options, including purchased leave
Take time to give back with charitable and emergency services volunteer days
Well-being matters to us and our Employee Assistance Program is there to support you and your family.