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Urgent! Application Support Lead - ITIL / Bank | PERM Job Opening In Singapore, Singapore – Now Hiring GMP Group
Responsibilities
Act as the primary owner and single point of contact for all Level 3 (L3) support issues.
Record, track, and manage support incidents and vendor tickets through resolution.
Maintain and manage the offshore support roster, including shift planning and assignments.
Ensure adequate coverage during holidays, weekends (when applicable), and critical business periods.
Liaise with product vendors for escalations, defect reporting, patch management, and related matters.
Collaborate with onshore development teams to resolve bugs, configuration issues, and data corrections.
Lead root‐cause analysis sessions and drive the closure of preventive and corrective actions.
Deliver timely and accurate updates during high‐severity incidents.
Work with system owners to assess technical impact and establish recovery timelines.
Review code for hotfixes, updates, and technical implementations to ensure quality and compliance.
Validate change documentation, including impact analyses, release procedures, and test evidence.
Prepare change requests, risk assessments, and rollback strategies.
Represent changes (bug fixes, hotfixes, configuration updates) at Change Advisory Board (CAB) meetings.
Coordinate production deployment schedules and communications across multiple teams.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
At least 8 years of application support experience, with 2–5 years in a senior or leadership‐level L3 support role—preferably within the banking or financial sector.
Professional certifications such as PMP, PRINCE2, or ITIL are highly advantageous.
Solid knowledge of incident management, problem resolution, and production support processes.
Strong analytical, problem‐solving, and communication skills.
Proficiency in Java development and SQL is required.
Experience deploying and maintaining Java cloud‐native applications in cloud environments is a plus.
Familiarity with the Newgen BPM system is advantageous.
Experience with container platforms such as Kubernetes or OpenShift is a plus.
Understanding of key enterprise infrastructure concepts, including Load Balancers, Firewalls, API Gateways, High Availability, and Monitoring/Logging.
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Unlock Your Application Support Potential: Insight & Career Growth Guide
Real-time Application Support Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Application Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6346 jobs in Singapore and 5449 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Application Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! GMP Group is currently hiring and seeking a Application Support Lead ITIL / Bank | PERM to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GMP Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Application Support Lead ITIL / Bank | PERM Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Application Support Lead ITIL / Bank | PERM typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Application Support Lead ITIL / Bank | PERM interview at GMP Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GMP Group's products or services and be prepared to discuss how you can contribute to their success.
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