Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Application Support Lead ITIL / Bank | PERM.
Singapore Jobs Expertini

Urgent! Application Support Lead - ITIL / Bank | PERM Job Opening In Singapore, Singapore – Now Hiring GMP Group

Application Support Lead ITIL / Bank | PERM



Job description

Responsibilities
Act as the primary owner and single point of contact for all Level 3 (L3) support issues.


Record, track, and manage support incidents and vendor tickets through resolution.


Maintain and manage the offshore support roster, including shift planning and assignments.


Ensure adequate coverage during holidays, weekends (when applicable), and critical business periods.


Liaise with product vendors for escalations, defect reporting, patch management, and related matters.


Collaborate with onshore development teams to resolve bugs, configuration issues, and data corrections.


Lead root‐cause analysis sessions and drive the closure of preventive and corrective actions.


Deliver timely and accurate updates during high‐severity incidents.


Work with system owners to assess technical impact and establish recovery timelines.


Review code for hotfixes, updates, and technical implementations to ensure quality and compliance.


Validate change documentation, including impact analyses, release procedures, and test evidence.


Prepare change requests, risk assessments, and rollback strategies.


Represent changes (bug fixes, hotfixes, configuration updates) at Change Advisory Board (CAB) meetings.


Coordinate production deployment schedules and communications across multiple teams.


Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related discipline.


At least 8 years of application support experience, with 2–5 years in a senior or leadership‐level L3 support role—preferably within the banking or financial sector.


Professional certifications such as PMP, PRINCE2, or ITIL are highly advantageous.


Solid knowledge of incident management, problem resolution, and production support processes.


Strong analytical, problem‐solving, and communication skills.


Proficiency in Java development and SQL is required.


Experience deploying and maintaining Java cloud‐native applications in cloud environments is a plus.


Familiarity with the Newgen BPM system is advantageous.


Experience with container platforms such as Kubernetes or OpenShift is a plus.


Understanding of key enterprise infrastructure concepts, including Load Balancers, Firewalls, API Gateways, High Availability, and Monitoring/Logging.


#J-18808-Ljbffr


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Application Support Potential: Insight & Career Growth Guide


  • Real-time Application Support Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Application Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6346 jobs in Singapore and 5449 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Application Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Application Support Lead ITIL / Bank | PERM Job?

    Great news! is currently hiring and seeking a Application Support Lead ITIL / Bank | PERM to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GMP Group adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Application Support Lead ITIL / Bank | PERM Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Application Support Lead ITIL / Bank | PERM?

    Key qualifications for Application Support Lead ITIL / Bank | PERM typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Application Support Lead ITIL / Bank | PERM?

    To improve your chances of getting hired for Application Support Lead ITIL / Bank | PERM, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Application Support Lead ITIL / Bank | PERM Job Success
    GMP Group interview tips for Application Support Lead   ITIL / Bank | PERM

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the GMP Group's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Application Support Lead ITIL / Bank | PERM interview at GMP Group, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GMP Group's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Application Support Lead ITIL / Bank | PERM Positions

    Setting up job alerts for Application Support Lead ITIL / Bank | PERM is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!