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Application Support Lead Job Opening In North East Community Development Council – Now Hiring GMP Group HQ


Job description

  • Act as the primary owner and single point of contact for all Level 3 (L3) support issues.

  • Record, track, and manage support incidents and vendor tickets through resolution.

  • Maintain and manage the offshore support roster, including shift planning and assignments.

  • Ensure adequate coverage during holidays, weekends (when applicable), and critical business periods.

  • Liaise with product vendors for escalations, defect reporting, patch management, and related matters.

  • Collaborate with onshore development teams to resolve bugs, configuration issues, and data corrections.

  • Lead root-cause analysis sessions and drive the closure of preventive and corrective actions.

  • Deliver timely and accurate updates during high-severity incidents.

  • Work with system owners to assess technical impact and establish recovery timelines.

  • Review code for hotfixes, updates, and technical implementations to ensure quality and compliance.

  • Validate change documentation, including impact analyses, release procedures, and test evidence.

  • Prepare change requests, risk assessments, and rollback strategies.

  • Represent changes (bug fixes, hotfixes, configuration updates) at Change Advisory Board (CAB) meetings.

  • Coordinate production deployment schedules and communications across multiple teams.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related discipline.

  • At least 8 years of application support experience, with 2–5 years in a senior or leadership-level L3 support role—preferably within the banking or financial sector.

  • Professional certifications such as PMP, PRINCE2, or ITIL are highly advantageous.

  • Solid knowledge of incident management, problem resolution, and production support processes.

  • Strong analytical, problem-solving, and communication skills.

  • Proficiency in Java development and SQL is required.

  • Experience deploying and maintaining Java cloud-native applications in cloud environments is a plus.

  • Familiarity with the Newgen BPM system is advantageous.

  • Experience with container platforms such as Kubernetes or OpenShift is a plus.

  • Understanding of key enterprise infrastructure concepts, including Load Balancers, Firewalls, API Gateways, High Availability, and Monitoring/Logging.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions.

e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions.

e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd's PDPA and e2i's PDPA .

Required Skill Profession

Other General


  • Job Details

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Unlock Your Application Support Potential: Insight & Career Growth Guide


Real-time Application Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Application Support in North East Community Development Council, Singapore, highlighting market share and opportunities for professionals in Application Support roles.

6469 Jobs in Singapore
6469
864 Jobs in North East Community Development Council
864
Download Application Support Jobs Trends in North East Community Development Council and Singapore

Are You Looking for Application Support Lead Job?

Great news! is currently hiring and seeking a Application Support Lead to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GMP Group HQ adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Application Support Lead Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in North East Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Application Support Lead?

Key qualifications for Application Support Lead typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Application Support Lead Job Success

GMP Group HQ interview tips for Application Support Lead

Here are some tips to help you prepare for and ace your Application Support Lead job interview:

Before the Interview:

Research: Learn about the GMP Group HQ's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Application Support Lead interview at GMP Group HQ, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GMP Group HQ's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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