Provide day-to-day technical and operational support for .NET/Java applications and related systems.
Troubleshoot, diagnose, and resolve incidents and user-reported issues in a timely manner as per agreed SLAs.
Monitor application performance, conduct routine health checks, and ensure high system availability and reliability.
Assist with system integrations, infrastructure maintenance, and production deployments (including outside office hours as needed).
Collaborate with developers, testers, and infrastructure teams to escalate issues, deploy updates, and resolve bugs.
Document support activities, maintain technical guides, and contribute to knowledge bases and runbooks.
Perform root cause analysis, recommend improvements, and support patching and upgrades of software platforms (IIS, .NET Framework, etc.).
Participate in standby and on-call support rotations for 24/7 production environments as required.
Bachelor’s degree in Computer Science, IT, or related field.
Proficiency in the .NET Framework, C#, ASP.NET, and Microsoft SQL Server.
Experience with application servers (IIS), monitoring tools, and version control systems (Git, SVN).
Strong analytical, troubleshooting, and customer service skills.
Excellent communication skills and ability to work both independently and in teams.
Experience in production support for enterprise-level applications is preferred.
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Interested professionals can reach out to me for Confidential Discussion at +65- .
Best Regards,
Dilip Kumar Daga
Vice President - Strategic Accounts
Helius Technologies Pte Ltd
36, Robinson Road, #13-05, City House, Singapore
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Registration No : R
EA Licence No : 11C3373
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