Job description
Provide Development support to Software development community across the organization by managing, maintaining, and troubleshooting internal software application and tooling.
Roles and responsibilities
- Respond to and triage support questions and support requests
- Extract relevant information from log files and other sources to debug, identify owners or root causes
- Write basic tools and test cases to improve the speed and quality of support
- Work with technical writers to improve documentation in areas covered by support
- Produce reports for leadership with data on performance of the program
- Provide insights and suggestions on product development and the product roadmap; contribute to product development.
- Manage and escalate engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles.
- Develop debugging scripts and documentation to automate and speed up responses, and provide actionable feedback to the engineering team.
Required Skills
- Hands on experience(2-3) years on software programming with Python developing small or medium sized application.
Ruby knowledge is add on and preferred.
- Experience with at least one front end web technologies.
PHP preferred.
- Hands on experience(2-3) years on Databases, Linux.
- Relevant Application support / Dev support experience would be a plus.
- Basic knowledge of AI integration with business applications is preferred.
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