Application Support (Software)

Job Description Act as Tier 2/3 escalation point for production application issues
Investigate and resolve incidents, conduct root cause analysis, and apply permanent fixes
Manage changes, support deployments, and coordinate post-release validation
Develop custom scripts to generate reports or streamline tasks
Enhance monitoring tools and alerting systems to catch problems early
Create automation scripts (PowerShell, Bash, Windows batch, etc.) to reduce repetitive tasks
Support automation of operations and alert responses Requirements Degree or diploma in IT, Computer Science, or similar
3+ years in application support role, ideally within finance or capital markets
Familiarity with post-trade systems for equities and/or derivatives is a plus
Skilled in diagnosing issues in complex systems
Comfortable with scripting in tools like PowerShell, Python, or Bash
Experience with .NET applications and Microsoft SQL Server
Ability to read stored procedures and manage large datasets
Security-conscious and familiar with best practices in operational reliability
Strong analytical skills and effective communicator across teams and vendors
4 positions available