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Urgent! Application Support Specialist Job Opening In Singapore, Singapore – Now Hiring Capps Solutions Pte Ltd
Job Overview
We are seeking a detail-oriented and proactive
Application Support Specialist
to join our IT team.
You will be responsible for supporting and troubleshooting business applications used by our client.
This role requires good communication skills with entry-level technical proficiency to ensure users receive the highest level of support with excellent customer satisfaction.
Roles & Responsibilities
Provide
Level 1 support
for business applications, assisting, advising and resolving user-reported queries and issues related to system usage and functional issues encountered, promptly.
Communicate with users via ticketing system, chat and email.
Manage incident, problem, and change tickets using tools like Freshdesk, Redmine .
Assist in making minor adjustments to user settings or system configurations as requested and required.
Collaborate and coordinate with cross-functional teams to ensure optimal system performance.
Troubleshoot and escalate complex issues to Level 2 support or vendor teams when necessary.
Ensure that all support activities comply with the agreed Service Level Agreement (SLA), IT policies and security standards that have been set out internally and by the client.
Maintain and update user guides, FAQs and support guides.
Requirements
Education:
Diploma or Bachelor’s degree.
Experience and Skills:
1–2 years of experience in an application support, IT helpdesk, or similar customer-servicing role.
Experience working in a
production support
environment will be an advantage.
Experience and proficient in learning, navigating and using web-based business application systems.
Strong analytical and troubleshooting skills.
Good verbal and written communication abilities.
Customer-focused mindset with the ability to handle pressure and tight deadlines.
Ability to work independently and as part of a team.
What We Offer
Competitive salary and benefits.
A collaborative and supportive work environment.
Flexible working arrangements (hybrid mode).
To Apply
Please send your resume and a brief cover letter to with the subject line: Application Support Specialist – (Your Name).
We regret to inform that only shortlisted candidates will be notified.
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Unlock Your Application Support Potential: Insight & Career Growth Guide
Real-time Application Support Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Application Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7441 jobs in Singapore and 6524 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Application Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Capps Solutions Pte Ltd is currently hiring and seeking a Application Support Specialist to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Application Support Specialist Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Capps Solutions Pte Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Application Support Specialist Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Application Support Specialist typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Application Support Specialist interview at Capps Solutions Pte Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Capps Solutions Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.
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