Application Support Specialist
About the Role:
We are looking for a dedicated
Application Support Specialist
to be the key point of contact for users facing issues with our internal applications.
This role requires strong problem-solving skills, excellent customer service, and the ability to collaborate across departments to enhance user experience and improve operational efficiency.
Key Responsibilities:
User Support: Serve as the primary contact for users, providing timely assistance for application-related issues.
Customer Service: Ensure all user interactions are handled professionally, empathetically, and with a solution-oriented mindset.
Ticket Management: Log, prioritize, and track incidents in the ticketing system, ensuring timely resolution and follow-up.
Problem Solving: Analyze and troubleshoot complex issues, escalating when necessary to ensure prompt resolution.
User Training: Develop and conduct training sessions to enhance user proficiency with applications.
Documentation: Create and maintain comprehensive user guides, FAQs, and troubleshooting documentation.
Cross-Department Collaboration: Work closely with different teams to share insights and develop effective solutions.
Process Improvement: Continuously evaluate and refine support workflows to enhance efficiency and user experience.
What We’re Looking For:
Empathetic & Customer-Focused: A genuine passion for helping users and staying calm under pressure.
Team Player: Willingness to collaborate, assist, and contribute to team success.
Detail-Oriented: Meticulous in documenting incidents, troubleshooting steps, and resolutions.
Adaptable: Quick to learn and implement new technologies and processes.
Analytical Thinker: Able to identify patterns in recurring issues and suggest preventive measures.
Strong Communicator: Excellent active listening skills and the ability to explain technical concepts to non-technical users.
Key Requirements:
Diploma or Degree in IT, Business Management, or a related field.
2-3 years of experience in application support, IT helpdesk, or a similar role.
Strong interpersonal and communication skills.
Proactive, accountable, and able to prioritize tasks effectively.
Demonstrates integrity, adaptability, creativity, and a strong sense of ownership.
If you're passionate about solving problems, improving user experience, and working in a collaborative environment, we’d love to hear from you! Apply now and be part of our dynamic team.
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology; Industries: Education
Location: Singapore, Singapore
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