Applications Support (L2)

Roles and Responsibilities:

Provides day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:

Knowing and understanding the issue,

Investigate and perform analysis to determine root cause(s),

Provide corrective and preventive solution,

If required, escalate case to L3 or technical support for further investigations,

Ensure successful and timely completion of application batch jobs,

Propose improvements to address recurring issues and

Close monitoring gaps.

Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments,

Identify opportunities for automation to minimize manual task and

Provides after office hours standby duty support where allowances, off-in-lieu or equivalent will be given as per required:

One week of standby duty for every one to two months,

Ad-hoc activation to be onsite for urgent production issues and

There may also be occasions whereby support duties are required outside of working hours /public holidays for a short-term basis upon clients’ requests.

Requirements:



Strong problem investigation and solving skills,



Has an analytical mindset and able to understand business and functional concepts,



Proactive and self-driven and able to work under pressure with a high sense of urgency,



Basic knowledge of Java programming and has some hands-on coding experience,



Possess SQL knowledge and able to construct basic SQL queries,



Able to understand and grasp concepts of users’ interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware,



Ability to work effectively both independently & within a team,



- Experience with writing scripts for automation will be an advantage and



- Experience working with IT ticketing systems will be an advantage







Please email your cv to Career@U3infotech.com



About the Company

U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002.

Our clients include Fortune 100, MNCs, Leading Regional Organizations, Government organizations, and Start-ups.

We work with clients across Banking, Insurance, Bioscience, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.



We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients’ businesses.

We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources