Area Manager, Amazon Operations

Job description

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Area Manager, Amazon Operations
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Area Manager, Amazon Operations
role at
Amazon
Description
ABOUT AMAZON OPERATIONS
Operations are at the heart of Amazon business.

We are known for our speed, accuracy, and exceptional service.

Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day.

In these key roles, you’ll come help us exceed productivity goals and deliver against our customer promises.

Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.


About The Role
As an Area Manager, you will have the opportunity to lead and develop your own team of Amazon Associates; one of your main focuses will be motivating, mentoring, and coaching your team.

You will be responsible for engaging your team during a shift to maintain the highest levels of safety, quality, attendance performance and engagement are maintained.

To achieve this, managers are expected to provide their associates with the tools needed for success as well as keenly drive productivity and efficiency through data-driven decisions and analytical problem-solving.

This role is located in Singapore.


Key Responsibilities
Supporting all safety programs and compliance to ensure a safe work environment for all Associates
Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
Partnering with the management team to establish and maintain quality control standards
Proactively identifying and leading process improvement initiatives and Lean tools
Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Managers to balance labor
Leading and developing a team of Amazon associates
Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
Ensuring procedures are followed for building security and product loss prevention
Creating, managing, and supporting recognition and communication programs
This is a hands-on role that requires you to work closely with your team on the shop floor to solve problems and remove barriers
Key job responsibilities
Create, oversee, and drive a culture of safety and well-being.


Analyse and implement changes to keep quality and productivity at a consistently high level.


Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility.


Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence.


Work collaboratively with management-level colleagues to standardise shift practices.


A day in the life
You’ll work on a shift pattern at one of our sites.

Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards.

You’ll also oversee process improvements within your area and drive implementation.


A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvements and wide-scale operational contingency tasks.

You’ll also be a role model and mentor to new managers.


Basic Qualifications
Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
3+ years of employee and performance management experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
Relevant experience in using data or anecdotal evidence to influence business decisions
Experience working with Lean, Six Sigma and Kaizen techniques
Experience working in another logistics environment
Preferred Qualifications
3+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company
- Amazon Asia-Pacific Holdings Private Limited
Job ID: A
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Management, Distribution, and Supply Chain
Industries Software Development
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