We are looking for a driven and hands-on Area Manager / Operations Executive to oversee daily operations, drive performance, and ensure smooth execution across multiple outlets/locations.
You will play a vital role in supporting front-line staff, coordinating with cross-functional teams, and maintaining operational excellence.
Key Responsibilities:
- Oversee multiple branches/outlets to ensure consistent service standards and operational compliance
- Lead and supervise outlet managers, team leads, and ground staff
- Conduct regular site visits, audits, and performance evaluations
- Drive KPIs, sales performance, and customer satisfaction
- Ensure proper staffing, scheduling, and team productivity
- Handle escalations, resolve operational issues swiftly and effectively
- Coordinate with HR, Finance, and other departments for smooth workflow
- Identify areas for improvement and implement process enhancements
- Support the rollout of new initiatives, SOPs, and training
- Report directly to the Head of Operations
- Support daily operations and outlet activities
- Assist with inventory management, order processing, and staff scheduling
- Monitor compliance with SOPs, cleanliness, and safety standards
- Liaise with vendors and suppliers to ensure timely delivery of goods/services
- Assist in training, onboarding, and operational briefings
- Maintain proper documentation, reporting, and data tracking
- Work closely with the Head of Operations and outlet teams to resolve day-to-day challenges
Requirements:
- At least 2–4 years of relevant experience (for Executive); 2–4 years for Area Manager role
- Strong leadership, communication, and problem-solving skills
- Able to work independently and manage multiple priorities
- Comfortable with travelling between outlets/sites