How will you make an impact?HOW WILL YOU MAKE AN IMPACT?As an Ambassador of Buccellati Maison, you will be responsible of the development and optimization of the boutique performance and profitability by ensuring excellence in boutique operations and in delivering the best client service and experience.
Reporting to the Boutique Manager, you will also be responsible of coaching and development of the boutique sales team.
You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations.
You will be establishing, maintaining and promoting the Buccellati brand image and identity, following the Company’s directives.
As the Assistant Boutique Manager, you will be focusing on
Boutique Operations Management
Participate in the boutique management and achievement of commercial KPIsAct as the floor in-charge in the absence of the Boutique Manager, train the boutique team to follow and implement boutique standard operation procedureBe responsible for stock and cashier through staff management, ensuring the integrity of stock, monitoring the inventory and boutique cash flowResponsible for the appearance and maintenance of the boutiqueEnsure compliance with all policies and procedures through regular store management and staff meetings etc.Implement daily, weekly and monthly reporting Sales & Customer Service
Ensure sales growth, maximize the sales of the boutique and contribute to the sales targetsSupport the boutique team in providing client service in accordance to Maison standard, identify customer needs and demonstrate solid product knowledge so as to cultivate strong client relationshipsCoordination of after-sales activitiesRespecting discount policyHandle customer’s enquiries and complaints Team Management
Performs all necessary supervisory functions to effectively and efficiently manage the personnel assignedHire, lead and act as advisor to boutique team regarding projects, tasks and operationsMotivate the boutique team around the strategy and vision of the MaisonFosters a cooperative and harmonious working climate to maximize employees morale and productivityAct as a coach and assist the colleagues in operations, sales and training WHAT ARE WE LOOKING FOR?
As the ideal candidate, you will be possessing –
8-10 years of previous working experience in luxury retail industry preferably in luxury jewelry/watchmaking sector, with 2+ years in supervisory roleQualification/training in watches & jewelry, knowledge of diamond grading and designQualification in Gemology is a plus Excellent interpersonal and communication skills to manage and support diverse and regional client base Strong understanding in customer service needs and internal/external customer prioritiesStrong attention to details with the ability to handle multiple tasks simultaneouslyComputer and internet savvy with the experience in using Microsoft Office