Assistant Claims Manager, Asia Pacific Claims Group

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Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.
We believe that when our great people work together and support one another, our clients receive the best solutions.
We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.
Our people are our most important asset, and we are very proud of the quality of our team members.


Job Summary:  
In this role you will investigate, evaluate, and resolve claims made against the company's insurance policies in relation to Third Party Liability Claims, with a specific emphasis on Public Liability and Product liability, in addition to Healthcare, Professional Indemnity and Cyber, across Asia Pacific and Middle East.
You will provide support to train and mentor junior team members.
 You will engage in collaborative projects in support of other areas of the company including underwriting, finance, accounting, actuarial, operations, and technology.
You will also provide superior service to all customers, whether internal or external.
Job Duties:  
·    Investigating, evaluating and resolving assigned claims including non-standard cases within designated personal authority level, in line with established standards, procedures and guidelines provided.
·    Conducting proactive settlement through appropriate negotiation including instructing and collaborating with counsel regarding litigation strategy and claims resolution.
·    Identifying and investigating suspicious/fraudulent claims under supervision.
·    Managing customer/intermediary interactions in an efficient, courteous and timely manner to deliver high standards of customer satisfaction
·    Organizing and using approved internal and/or external suppliers to ensure appropriate and timely services are provided to customers
·    Supporting more experienced colleagues in the handling of non-standard cases
·    Assist in preparation of reports or analysis where necessary
·    Ensuring compliance with all legal, regulatory and policy requirements internally and externally
·    Conduct Peer Reviews of colleagues’ files on a quarterly basis
·    Additional duties and responsibilities as warranted including ad-hoc projects