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Assistant Coordinator Job Opening In Singapore, Singapore – Now Hiring EnviroDynamics Solutions Pte


Job description

Job Description

Job Responsibilities*

You will be responsible for the following:

Virtual Care Hotline

  • Attends to medical queries received via a 24/7 integrated telephone hotline that forms a network for triaging patients, and provides an avenue to caregivers and community partners to connect with Hospital for information relating to the health and well-being of patients and clients
  • Triages all calls and obtains the relevant medical information for escalation to the VCC Nurse or VCC Doctor.
  • Ensures that all calls’ information is captured accurately in the call system and NGEMR (EPIC).
  • Follows up on clinical calls after 2 weeks to review patient’s disposition.
  • Participate in activities that contribute towards the improvement of patient care, including professional development sessions to develop relevant areas of knowledge, skills and attitudes.
  • Any other duties as assigned by Reporting Officer.

  • Requirements*

  • Diploma or equivalent professional qualification in Nursing, Social Work or Allied Health.

    Those with Nitec in Nursing and has relevant working experience in clinics or contact centre will be considered.
  • Preferably with 3 to 5 years of working experience in healthcare industry, contact centre environment and/or service related industry.
  • Willing to perform rostered staggered 3 shifts for hotline coverage (including weekends and public holidays).
  • Strong in leadership skills, with natural ability to interact with patients/ residents, healthcare team and community partners of all levels.

    Strong analytical skills with good listening and problem solving skills.
  • Pleasant disposition, approachable, with strong interpersonal and relational skills.

    Team player with good interpersonal.
  • Strong in communication and interpersonal skills.

    Ability to use local languages and dialects will be an added advantage, especially coupled with experience interacting with and managing patients and caregivers.
  • Independent worker, have initiative to resolve issues and strong in problem-solving.
  • Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.
  • Equipped with basic computer skills in MS Words, Excel and PowerPoint; has Strong analytical skills






  • Required Skill Profession

    Secretaries And Administrative Assistants


    • Job Details

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    5. Accountabipty

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    7. Obeying Singapore laws and regulations

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