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Urgent! Assistant Customer Service Manager, Automotive Job Opening In Singapore, Singapore – Now Hiring WECRUIT PTE. LTD.

Assistant Customer Service Manager, Automotive



Job description

Roles & Responsibilities

Assistant Customer Service Manager (Aftersales Department)

About the Role

We are looking for an Assistant Customer Service Manager to join our client's Aftersales team with a leading luxury automotive brand.

This position serves as a vital link between customers and the business, ensuring service excellence, resolving concerns effectively, and driving continuous improvement in the overall customer experience.

Key Responsibilities:

  • Oversee daily customer service operations and provide guidance to the team.

  • Conduct and review customer satisfaction surveys, analyzing feedback and driving improvement initiatives.

  • Manage customer complaints proactively, ensuring resolution with high satisfaction while balancing compliance and cost considerations.

  • Collaborate with the Aftersales department to define service goals (e.g., response times, delivery timelines, participation rates).

  • Identify root causes of customer satisfaction issues and recommend long-term solutions.

  • Engage customers directly, including face-to-face meetings, to resolve escalated concerns.

  • Coordinate with multiple departments to ensure consistent and seamless customer experience.

  • Support the Service Manager in implementing service excellence programs.

Requirements:

  • Experience in customer service; automotive industry background preferred.

  • Strong communication, interpersonal, and problem-solving skills.

  • Proficient in data analysis and reporting tools.

What's Offered:

  • Salary: Up to $6,000 (commensurate with experience) + performance/variable bonus
  • Working hours: Mon–Fri (8:30am – 6:00pm), alternate Sat (8:30am – 12:30pm).

  • 18 days annual leave (up to 24 days with tenure).

Apply Now

Thank you for your interest If your profile is shortlisted, we'll be in touch to arrange the next steps.

Should this role not be the right fit, we truly appreciate your application and will keep your details in our talent pool for future opportunities.

WeCruit Pte Ltd | EA License No. 20C0270

EA Personnel: Tan Soon Hock (Steven) | Registration No. R

Tell employers what skills you have
Leadership
Microsoft Office
Microsoft Excel
Aftersales
Data Analysis
Customer Service Operations
Customer Experience
Outsourcing
Compliance
Automotive Industry
Customer Satisfaction
Statistics
Customer Service
Service Excellence
Surveys


Required Skill Profession

Other General



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