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Urgent! Assistant Customer Service Manager (Contract Logistics) Job Opening In Singapore, Singapore – Now Hiring CEVA Logistics

Assistant Customer Service Manager (Contract Logistics)



Job description

Overview
Senior Talent Aquisition Specialist at CEVA Logistics Solutions Singapore Connecting Talents with Passion
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world.

Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.


We believe that our employees are the key to our success.

We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.


DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do.

Join us in our mission to shape the future of global logistics.

As we continue growing at a fast pace, will you “Dare to Grow” with us?
YOUR ROLE
The incumbent will be part of a larger team within the logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.


RESPONSIBILITIES
Maintain inventory accuracy in customer’s WMS system
Data compilation & reconciliation related reports
Accurate monthly billings
Achieve & maintain consistent service specific key performance indicators
Provide good customer services at all times
Conduct regular cycle count or annual stock take
Lead a team of Customer Service Officers & Warehouse personnel to fulfill commitment to customers
Lead key contact for customer in logistics related fields
Prompt reply for customers’ queries
Proactive to implement customer specific improvement program
Team management
Ensure and monitor team compliance to the CEVA’s Code of Conduct and Company’s regulations
Ensure team’s understanding and implementation on CEVA’s Values in daily work behaviors
Plan and monitor team performance including giving coaching and counselling needed to deliver expected outcomes
Plan and monitor team development together with HR Division
Ensure updated Job Description availability for the team by coordinating with HR Division
Ensure all changes in Department / Section communicated properly to the team
QUALIFICATIONS
Preferable Diploma and above
3-5 years of logistics experience in 3PL is preferred
Ability to speak well confidently and build rapport with customers
Strong mentality and interpersonal skills
Working location in West area
WHAT WE HAVE TO OFFER
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey.

We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance.

There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.


ABOUT TOMORROW
We value your professional and personal growth.

That’s why we share plenty of career opportunities for you to thrive within CEVA.

Join CEVA for a challenging career.


Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Supply Chain
Industries
Transportation, Logistics, Supply Chain and Storage
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    Unlock Your Assistant Customer Potential: Insight & Career Growth Guide


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