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Urgent! Assistant Customer Service Manager Job Opening In Jurong West – Now Hiring Cogent Holdings Pte Ltd
Job Description & Requirements
Assist the Manager to integrate management direction into strategy to achieve cost & continuous improvement deliverables in Customer Service & Billing area.
Assist to drive & implement changes in internal quality requirements and contractual KPIs set by individual accounts.
Respond to customer queries on day-to-day basis.
Liaise with internal departments, vendors, and third parties to process order requests from customers.
Maintain all shipping and tracking records of customer inventory and movement accurately using the customer's system and our WMS
Assist in the processes (including BCP) and guide the team to execute them in an efficient, effective and a timely manner.
Analyze and provide management & operational reports for Customer Service & Billing performance.
Implement manage of changes to WMS & SAP processes with IT & external vendor.
Conduct monthly accrual & billing with Billing team and liaise with stakeholders to meet KPIs.
Review debtor aging and recommendation suitable recovery plan to management.
Upkeep customer relationship via formal & informal channels, highlight findings to HOB for intervention.
Any other duties and responsibilities assigned from time to time.
Requirements
Bachelor's degree or diploma in logistics, supply chain management, business or related field
4 years of experience in third party logistics or in any supply chain operations
Experienced in leading a team of customer service staff
Proficiency in WMS, SAP & Microsoft Office
Ability to work collaboratively with all levels of staff
Ability to deliver feedback in both verbal & written manner
Others Information:
Alternate Saturday
Company Transport: 2 ways from Jurong East
Daily meal subsidy
Medical, dental & insurance benefits
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Unlock Your Assistant Customer Potential: Insight & Career Growth Guide
Real-time Assistant Customer Jobs Trends in Jurong West, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Assistant Customer in Jurong West, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 27718 jobs in Singapore and 1173 jobs in Jurong West. This comprehensive analysis highlights market share and opportunities for professionals in Assistant Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Cogent Holdings Pte Ltd is currently hiring and seeking a Assistant Customer Service Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Assistant Customer Service Manager Jobs Jurong West.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cogent Holdings Pte Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Assistant Customer Service Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Jurong West. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Assistant Customer Service Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Assistant Customer Service Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Assistant Customer Service Manager interview at Cogent Holdings Pte Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cogent Holdings Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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