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Assistant Customer Service Manager Job Opening In Jurong West – Now Hiring Cogent Holdings Pte Ltd


Job description

Job Description & Requirements

  1. Assist the Manager to integrate management direction into strategy to achieve cost & continuous improvement deliverables in Customer Service & Billing area.

  2. Assist to drive & implement changes in internal quality requirements and contractual KPIs set by individual accounts.

  3. Respond to customer queries on day-to-day basis.

  4. Liaise with internal departments, vendors, and third parties to process order requests from customers.

  5. Maintain all shipping and tracking records of customer inventory and movement accurately using the customer's system and our WMS

  6. Assist in the processes (including BCP) and guide the team to execute them in an efficient, effective and a timely manner.

  7. Analyze and provide management & operational reports for Customer Service & Billing performance.

  8. Implement manage of changes to WMS & SAP processes with IT & external vendor.

  9. Conduct monthly accrual & billing with Billing team and liaise with stakeholders to meet KPIs.

  10. Review debtor aging and recommendation suitable recovery plan to management.

  11. Upkeep customer relationship via formal & informal channels, highlight findings to HOB for intervention.

  12. Any other duties and responsibilities assigned from time to time.

Requirements

  1. Bachelor's degree or diploma in logistics, supply chain management, business or related field

  2. 4 years of experience in third party logistics or in any supply chain operations

  3. Experienced in leading a team of customer service staff

  4. Proficiency in WMS, SAP & Microsoft Office

  5. Ability to work collaboratively with all levels of staff

  6. Ability to deliver feedback in both verbal & written manner

Others Information:

  1. Alternate Saturday

  2. Company Transport: 2 ways from Jurong East

  3. Daily meal subsidy

  4. Medical, dental & insurance benefits

Required Skill Profession

Other General


  • Job Details

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Unlock Your Assistant Customer Potential: Insight & Career Growth Guide


Real-time Assistant Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Assistant Customer in Jurong West, Singapore, highlighting market share and opportunities for professionals in Assistant Customer roles.

27890 Jobs in Singapore
27890
1173 Jobs in Jurong West
1173
Download Assistant Customer Jobs Trends in Jurong West and Singapore

Are You Looking for Assistant Customer Service Manager Job?

Great news! is currently hiring and seeking a Assistant Customer Service Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cogent Holdings Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Assistant Customer Service Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Jurong West. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Assistant Customer Service Manager?

Key qualifications for Assistant Customer Service Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Assistant Customer Service Manager Job Success

Cogent Holdings Pte Ltd interview tips for Assistant Customer Service Manager

Here are some tips to help you prepare for and ace your Assistant Customer Service Manager job interview:

Before the Interview:

Research: Learn about the Cogent Holdings Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Final Thought:

To prepare for your Assistant Customer Service Manager interview at Cogent Holdings Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

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