• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Singapore Jobs Expertini

Assistant Customer Service Manager (Sales Support) PW102 Job Opening In North West Community Development Council – Now Hiring TRUST RECRUIT PTE. LTD.


Job description

Highlights:

  • 5 days
  • Company transport from West to North
  • Customer Service supervisory

Responsibilities:

  1. Leadership of Customer Service Team

  2. Lead, coach and mentor the customer service team to deliver exceptional service standards.

  3. Oversee team members' capability in managing sales leads effectively.

  4. Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.

  5. Oversee daily operations of the customer service department, ensuring prompt resolution of customer inquiries, service issues, complaints, and escalations.

  6. Maintain an organized and efficient filing and database system for customer records and service documentation.

  7. Lead digital transformation efforts related to new systems or software.

  8. Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

  9. Achievement of Management Objectives

  10. Prepare and generate monthly performance and operational reports.

  11. Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.

  12. Establish and monitor KPIs and service standards to drive customer satisfaction, retention, and operational performance
  13. Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.

  14. Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.

  15. Provide insights into customer trends, operational challenges, and improvement opportunities.

  16. Collaboration with Business Development Team

  17. Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.

  18. Provide support in data analysis and insights related to customer satisfaction and sales performance.

  19. Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.

  20. Cross-Departmental Coordination

  21. Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.

  22. Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.

  23. Others

  24. To undertake any other duties that may be assigned by the Management, from time to time.

Requirements:

  • Minimum Degree holder
  • At least 2 years in CS Supervisory role
  • Adaptability, problem-solving, and analytical skills
  • Good communication skills and pleasant personality

HOW TO APPLY:

Interested applicants, please email to .

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Pierre Chung Yih Shern

EA Personnel Reg No: R

Required Skill Profession

Other General


  • Job Details

Related Jobs

Reeracoen Singapore Pte Ltd hiring Service Manager, Customer Support Job in Central Singapore Community Development Council, SG.01, Singapore
Reeracoen Singapore Pte Ltd
Central Singapore Community Development Council, SG.01, Singapore
Anradus Pte Ltd hiring Customer Service Officer (Sales Support) Job in singapore, singapore, Singapore
Anradus Pte Ltd
singapore, singapore, Singapore
STAFFKING PTE. LTD. hiring Sales Support Coordinator/ Customer Service Job in Singapore
STAFFKING PTE. LTD.
Singapore
STAFFKING PTE LTD hiring Sales Support Coordinator/ Customer Service Job in Central Singapore Community Development Council, SG.01, Singapore
STAFFKING PTE LTD
Central Singapore Community Development Council, SG.01, Singapore
STAFFKING PTE LTD hiring Customer Service/Operation Assistant/Sales Support Executive Job in Central Singapore Community Development Council, SG.01, Singapore
STAFFKING PTE LTD
Central Singapore Community Development Council, SG.01, Singapore
TRUST RECRUIT PTE. LTD. hiring Business Development Manager (Logistic/ Sales) PW102 Job in Singapore
TRUST RECRUIT PTE. LTD.
Singapore
TRUST RECRUIT PTE. LTD. hiring Business Development Manager (Logistic/ Sales) PW102 Job in Singapore
TRUST RECRUIT PTE. LTD.
Singapore
TRUST RECRUIT PTE. LTD. hiring Sales Manager (Freight/ Logistic/ MNC) PW102 Job in Singapore
TRUST RECRUIT PTE. LTD.
Singapore
TreeDots Enterprise (Private Limited) hiring Customer Service/Sales Assistant Job in Sembawang Estate, Sembawang Estate, Singapore
TreeDots Enterprise (Private Limited)
Sembawang Estate, Sembawang Estate, Singapore
Prestige Professions Pte Ltd hiring Customer Service Support Job in Central Singapore Community Development Council, SG.01, Singapore
Prestige Professions Pte Ltd
Central Singapore Community Development Council, SG.01, Singapore
Private Advertiser hiring Customer Service Support Job in Central Singapore Community Development Council, SG.01, Singapore
Private Advertiser
Central Singapore Community Development Council, SG.01, Singapore
LENSKART SOLUTIONS PTE. LTD. hiring Customer Service Support Job in Singapore
LENSKART SOLUTIONS PTE. LTD.
Singapore
STAFFKING PTE LTD hiring Customer Service/ Administrative/ Sales Support Coordinator Job in Central Singapore Community Development Council, SG.01, Singapore
STAFFKING PTE LTD
Central Singapore Community Development Council, SG.01, Singapore
Anradus Pte. Ltd. hiring Customer Service Executive (Sales Support) #79352 Job in Potong Pasir, Potong Pasir, Singapore
Anradus Pte. Ltd.
Potong Pasir, Potong Pasir, Singapore
KWE-Kintetsu World Express (S) Pte Ltd hiring Customer Service Assistant Manager Job in North West Community Development Council, SG.03, Singapore
KWE-Kintetsu World Express (S) Pte Ltd
North West Community Development Council, SG.03, Singapore
CEVA Logistics Singapore Pte Ltd hiring Assistant Customer Service Manager Job in North West Community Development Council, SG.03, Singapore
CEVA Logistics Singapore Pte Ltd
North West Community Development Council, SG.03, Singapore
Recruit Now Singapore Pte Ltd hiring Assistant Customer Service Manager Job in Central Singapore Community Development Council, SG.01, Singapore
Recruit Now Singapore Pte Ltd
Central Singapore Community Development Council, SG.01, Singapore
EA RECRUITMENT PTE LTD hiring Assistant Manager Customer Service Job in Central Singapore Community Development Council, SG.01, Singapore
EA RECRUITMENT PTE LTD
Central Singapore Community Development Council, SG.01, Singapore
Cogent Holdings Pte Ltd hiring Assistant Customer Service Manager Job in Jurong West, Jurong West, Singapore
Cogent Holdings Pte Ltd
Jurong West, Jurong West, Singapore
Align Recruitment Pte Ltd hiring Customer Service Assistant Manager Job in Central Singapore Community Development Council, SG.01, Singapore
Align Recruitment Pte Ltd
Central Singapore Community Development Council, SG.01, Singapore
Sennheiser Electronic Asia Pte Ltd hiring Customer Support Assistant Job in Singapore
Sennheiser Electronic Asia Pte Ltd
Singapore
Quick Space Recruiter hiring Customer Support Assistant Job in Marina Bay Street Circuit, Marina Bay Street Circuit, Singapore
Quick Space Recruiter
Marina Bay Street Circuit, Marina Bay Street Circuit, Singapore
PERSOL hiring Customer Support Assistant Job in North East Community Development Council, SG.02, Singapore
PERSOL
North East Community Development Council, SG.02, Singapore
Sennheiser Electronic Asia Pte Ltd hiring Customer Support Assistant Job in Central Singapore Community Development Council, SG.01, Singapore
Sennheiser Electronic Asia Pte Ltd
Central Singapore Community Development Council, SG.01, Singapore
E2M SEARCH PTE. LTD. hiring Customer Service and Office Support Assistant Job in Singapore
E2M SEARCH PTE. LTD.
Singapore
Adecco Personnel Pte Ltd. hiring Customer Service Product Support Job in Central Singapore Community Development Council, SG.01, Singapore
Adecco Personnel Pte Ltd.
Central Singapore Community Development Council, SG.01, Singapore

Unlock Your Assistant Customer Potential: Insight & Career Growth Guide


Real-time Assistant Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Assistant Customer in North West Community Development Council, Singapore, highlighting market share and opportunities for professionals in Assistant Customer roles.

27890 Jobs in Singapore
27890
4639 Jobs in North West Community Development Council
4639
Download Assistant Customer Jobs Trends in North West Community Development Council and Singapore

Are You Looking for Assistant Customer Service Manager (Sales Support) PW102 Job?

Great news! is currently hiring and seeking a Assistant Customer Service Manager (Sales Support) PW102 to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TRUST RECRUIT PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Assistant Customer Service Manager (Sales Support) PW102 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in North West Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Assistant Customer Service Manager (Sales Support) PW102?

Key qualifications for Assistant Customer Service Manager (Sales Support) PW102 typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Assistant Customer Service Manager (Sales Support) PW102?

To improve your chances of getting hired for Assistant Customer Service Manager (Sales Support) PW102, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Assistant Customer Service Manager (Sales Support) PW102 Job Success

TRUST RECRUIT PTE. LTD. interview tips for Assistant Customer Service Manager (Sales Support) PW102

Here are some tips to help you prepare for and ace your Assistant Customer Service Manager (Sales Support) PW102 job interview:

Before the Interview:

Research: Learn about the TRUST RECRUIT PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Assistant Customer Service Manager (Sales Support) PW102 interview at TRUST RECRUIT PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TRUST RECRUIT PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Assistant Customer Service Manager (Sales Support) PW102 Positions

Setting up job alerts for Assistant Customer Service Manager (Sales Support) PW102 is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!