Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Assistant Director, Customer Experience.
Singapore Jobs Expertini

Urgent! Assistant Director, Customer Experience Job Opening In Singapore, Singapore – Now Hiring PAP Community Foundation

Assistant Director, Customer Experience



Job description

Key Responsibilities

  • Develop and execute the strategic vision and direction for the team, ensuring that customer and organisational service needs are met.

  • Improve the customer service experience by creating engaging and effective processes, policies and standards, and establishing performances metrices for the team.

  • Develop and implement methods to record, assess and analyse customer feedback and data, to build customer relationships and achieve excellence in customer experience, engagement and loyalty.

  • Develop and execute initiatives, including assessing training needs and implementing programmes to build service culture and capability within PCF.

  • Establish protocols and procedures relating to how PCF should relate to, engage and assist customers.

  • Oversee and coordinate cross-functional resolutions for complex issues and concerns.

  • Lead, mentor and motivate the customer service team.

  • Keep ahead of industry developments, recommend updates and expansions to technology, equipment and policies that will lead to improvements in customer experience.

  • Undertake any other adhoc duties or projects as assigned.

Job Holder Requirements

  • Experience: At least 12-15 years of working experience in customer service environment
  • Other Knowledge / Skills / Attributes:
    • Proven experience handling escalations and resolving issues independently.

    • Strong leadership and people management skills; extensive experience of running operational customer service teams and call centres
    • Able to multitask, perform highly unstructured tasks and work with teams of people both inside and across different business units.

    • Able to interpret and analyse available data in order to recommend and develop improvement strategies
    • Possess excellent written and oral English language and negotiation skills.

      Being effective bilingual in a second language would be an added advantage
    • Proficiency in customer service software or CRM systems
    • Possess a positive attitude, cheerful disposition and good interpersonal skills to work with different stakeholders from across the organisation
    • Where required, be able to work occasionally after office hours and some weekends to support events or tight deadlines

Please send your resume to indicating current and expected salary.

We regret that only shortlisted candidates will be notified.

In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form.

Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

#J-18808-Ljbffr


Required Skill Profession

Customer Service



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Assistant Director Potential: Insight & Career Growth Guide


  • Real-time Assistant Director Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Assistant Director in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 30692 jobs in Singapore and 25741 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Assistant Director roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Assistant Director, Customer Experience Job?

    Great news! is currently hiring and seeking a Assistant Director, Customer Experience to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PAP Community Foundation adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Assistant Director, Customer Experience Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Assistant Director, Customer Experience?

    Key qualifications for Assistant Director, Customer Experience typically include Customer Service and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Assistant Director, Customer Experience?

    To improve your chances of getting hired for Assistant Director, Customer Experience, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Assistant Director, Customer Experience Job Success
    PAP Community Foundation interview tips for Assistant Director, Customer Experience

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the PAP Community Foundation's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Assistant Director, Customer Experience interview at PAP Community Foundation, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PAP Community Foundation's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Assistant Director, Customer Experience Positions

    Setting up job alerts for Assistant Director, Customer Experience is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!