Assistant / Engineer (Field Operations, 5 days)

Role Summary

You will be responsible for troubleshooting the equipment at customer sites and manage the customers enquiries.

Your Key Responsibilities

• Perform on-site testing to diagnose issues before they become critical, enhancing system reliability.
  
  
• Provide effective technical solutions and feedback to customers to address any issues or concerns in a timely and professional manner.
  
  
• Address customer inquiries via phone, email or on-site visits, ensuring a positive service experience.
  
  
• Provide guidance and technical support to our service partners, ensuring that all parties are aligned in delivering high-quality service.
  
  
• Assist the team lead in planning daily manpower schedules and ensure that job sheets, billing, and spare parts procedures are completed accurately and promptly.
  
  

You are:

• Possess a Diploma / Degree in Mechanical or Electrical Engineering, or a related engineering discipline.
  
  
• A valid Class 3 driving license is advantageous, as this role involves traveling to various job sites.
  
  
• Good customer service skills to resolve customer needs.
  
  

• Comfortable working at heights.
  
  

• Those without prior experience and have a keen interest or knowledge of air-conditioning systems are welcome to apply.