Overview
We are seeking a proactive and technically skilled
Technical Support Engineer
to join our team.
The role involves providing hands-on support for internal commercial teams, production, and R&D, while ensuring the highest quality standards in line with ISO 17025.
Responsibilities
Provide comprehensive technical support to the commercial team through technical data analysis, competitor grade comparison, and troubleshooting for both pre-sales and after-sales activities, while collaborating with global teams to standardize testing methods, conduct evaluations, and perform benchmarking tests as required.
(additional job scope for Technical Support Engineer)
Perform failure analysis, benchmark testing, and both destructive and non-destructive testing to identify physical defects in materials or products.
Support production and logistics teams in production-related tasks and incoming/in-process quality operations.
Assist R&D Team with benchmark testing and development of new analytical methods based on customer requirements.
Execute standard laboratory procedures, maintain proper documentation, and ensure accurate recording of experimental data.
Set up, maintain, and troubleshoot laboratory equipment, prepare standard operating procedures (SOPs), and coordinate with vendors for technical issues.
Manage laboratory inventory, including consumables and spare parts.
Participate as an ISO 17025 committee member to maintain the Quality Management System (QMS) and ensure tests are conducted according to ISO standards.
Qualifications
Diploma or Bachelor’s degree and above in Polymer Science, Chemistry, or related field.
Candidates with a Chemical background will also be considered.
Minimum 2-3 years’ relevant working experience preferred.
Fresh graduates are welcome (for Assistant Engineer’s position).
Strong knowledge of polymers and plastics.
Familiarity with injection molding technology and analytical techniques.
Hands-on experience with FT-IR, SEM, DSC, TGA, or other analytical instruments is highly desirable.
Strong problem-solving skills for pre- and post-sales technical support.
Solid knowledge or experience in Quality Management Systems (QMS) such as ISO 14001, ISO 9001, ISO 50001 (ISO 14K, 9K, 50K) is an advantage.
Knowledge of Python is an advantage.
Proficient in MS, especially
Excel and PowerPoint ; ability to prepare technical charts, reports, and presentations will be an advantage.
Excellent communication skills in English and Mandarin.
What We Offer
Exposure to global projects and advanced analytical techniques.
Opportunity to work with cross-functional teams in R&D, production, and commercial operations.
Professional development in a quality-focused, ISO-compliant environment.
#J-18808-Ljbffr