Assistant Front Office Manager

RESPONSIBILITIES:

• Lead Front Office operations and ensure adherence to the policies and operating standards
• Leading & Developing team members
• Work closely with relevant function heads on managing rooms inventory, guests' inquiries, billing transparency, and ensuring positive guests experience.
  
  
• Strong ability and smart in handling guest queries and feedback
• Responsible for On-Job Training and timely performance management for team members
• Responsible for maintaining and of employees' engagement and welfare
• Manage departmental manning and budgeting
• Streamlining of processes to increase productivity
• Preparation and submission of management reports
• Any other duties as assigned

JOB REQUIREMENTS:

• Excellent customer service and interpersonal skills
• Strong leadership skills
• Able to work in a fast-paced environment
• Good working knowledge of MS Office applications
• Strong knowledge of using the HMS Hotel Operating system will be an added advantage
• Meticulous