- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Assistant Front Office Manager / Front Office Manager.
Urgent! Assistant Front Office Manager / Front Office Manager Job Opening In Singapore, Singapore – Now Hiring IHG Hotels & Resorts
Overview
Join to apply for the
Assistant Front Office Manager / Front Office Manager
role at
IHG Hotels & Resorts .
Join to apply for the
Assistant Front Office Manager / Front Office Manager
role at
IHG Hotels & Resorts .
Hotel Indigo colleagues are the people at the centre of every new story .
They make all guests feel welcome in the neighbourhood and at home in the hotel.
At
Hotel Indigo
we deliver inspired service.
Our guests are explorers.
A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life.
They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.
Hotel Indigo colleagues are warm, personal, and unscripted.
They embrace the individuality
and diversity of everyone.
They enjoy iconic, worldly locations and are
drawn to discovering
what makes each of them unique.
They are
inspiring storytellers
who inject positivity into their environment.
They combine
informality and fun with professionalism and sophistication.
Join us as a
Assistant Front Office Manager/Front Office Manager
in
Hotel Indigo Singapore Katong ! You’ll have ambition, talent and key skills because, for this vital role, we’re looking for someone who can:
Responsibilities
Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition
Maintain inter-departmental relationships to ensure seamless customer service
Schedule and regularly conducts routine inspections of areas under his/her control
Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
Compile statistics for front office and provide reports relating to that area
Prepare efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
Work with Human Resources on manpower planning and management needs
Guest Experience
At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times
Maintain the entrance and main door area clean and tidy, free of obstacles and ensure that traffic through the driveway is controlled
Adhere to guest contact standards at all times
Provide current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests
Assist guests in and out of taxis and other vehicles and remove baggage from vehicles enabling the Bellboy to escort guests, with baggage, to the Front Desk for check-in
Obtain taxis for guests as required and do your best to ensure the guests are not overcharged by taxis by either negotiating with the taxi driver himself, or by cautioning the guest to be on alert
Knowledgeable in assisting guests in requests for transport and other information
Knowledgeable of the events of the day and of daily Hotel activities
Knowledgeable of VIP guests and whenever possible addresses such guests by name
Be accountable for the Hotel’s metrics and drive appropriate initiatives to meet these targets
Financial Returns
Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
Work with Director of Finance & Business Support in the preparation and management of the Department’s budget.
Responsible Business
Assume overall responsibility for maintaining standards to ensure furnishings, facilities and equipment are clean, in good repair and well maintained
Know system recovery procedures
Interpret computer reports
Continually check the accuracy of room count
Approve upgrades and special amenities
Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
Maintain all procedures and adheres to them within the IHG guidelines; in particular with emphasis on hotel credit policy
In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outage, Bomb Threat, Cyclone Warnings, etc.
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements
Requirements for This Role
Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Has good writing skills, problem solving and organizational abilities.
Proficient in the use of Microsoft Office and Front Office System.
Benefits
Birthday Off
Medical Benefits
Flexi Benefits
Insurance Coverage
25-50% F&B Discount at restaurants within IHG Singapore Hotels
Special Employee Rate at all IHG Hotels worldwide
Room to Grow Opportunities
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6688 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to Hotel Indigo and IHG and we’ll make sure you’ll have room to be yourself.
Find out more about joining us today by going to careers.ihg.com or click apply.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job?
We’ll never know unless you hit the 'Apply' button.
Start your journey with us today.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitality
Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2x
#J-18808-Ljbffr
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Assistant Front Potential: Insight & Career Growth Guide
Real-time Assistant Front Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Assistant Front in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 25735 jobs in Singapore and 21149 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Assistant Front roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! IHG Hotels & Resorts is currently hiring and seeking a Assistant Front Office Manager / Front Office Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Assistant Front Office Manager / Front Office Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at IHG Hotels & Resorts adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Assistant Front Office Manager / Front Office Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Assistant Front Office Manager / Front Office Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Assistant Front Office Manager / Front Office Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Assistant Front Office Manager / Front Office Manager interview at IHG Hotels & Resorts, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the IHG Hotels & Resorts's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Assistant Front Office Manager / Front Office Manager is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!