Roles & Responsibilities Primary Responsibilities:
- Collaborate with the Operations Managers to maintain the efficient running of the Front Office Management and uphold brand standards.
- Handling the day-to-day operations of the hotel's front desk, contributing to a flawless guest experience
- Coach and guide team members to ensure high level of guest satisfaction
- Work closely with other business units to fulfill and meet guest expectations
- Demonstrate commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues
Requirements:
- Minimum Diploma or Degree in Hospitality or Tourism Management
- Minimum 5 years' experience as a team leader in Front Office / Guest Relations within a hotel environment, preferably in 5-star hotel
- Possess excellent communications, leadership and interpersonal skills
- Able to perform independently and as well as a good team player
- Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint
- Able to perform shift work, including weekends and public holidays
Tell employers what skills you have Front Office
Leadership
Microsoft Office
Interpersonal Skills
Office Management
Guest Relations
PowerPoint
Emergency Response
Opera
Tourism Management
Excel
Wellbeing
Team Leader
Team Player
Hotel Management
Hospitality