Assistant Guest Services Manager

Job description

Join to apply for the
Assistant Guest Services Manager
role at
Accor
2 days ago Be among the first 25 applicants
Join to apply for the
Assistant Guest Services Manager
role at
Accor
HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience.

With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.


Company Description
HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience.

With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.


About Our Company
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs.

We shine when YOU shine.

Come and be part of our dynamic team and experience immerse growth and career opportunities with us.


Job Description
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Assign sufficient manning to cater for daily operational needs
Planning of group movement/arrivals/departures and ensuring operational efficiency
Ensure smooth running of driveway and traffic flow in particular during heavy check-in/out of groups arrival/departure and functions/events in hotels
Liaise and coordinate with Convention Organizer to ensure efficient error free handling of group luggage and deliveries as well as smooth traffic flow at driveway
Plan and review rosters to ensure productivity goals are met
Lead the Guest Services team to personalize the guest arrival/departure experience
Conduct audit checks on colleague’s service standards and ensure compliance with hotel standards
Personal involvement in the arrival, rooming, and departure of key/VIP guests
Presence at lobby and driveway at critical guest flow time
Presence at lobby and driveway at critical guest flow time
Planning, reviewing, training, monitoring, evaluation and counseling of employees
Counseling and disciplinary action for colleagues non-compliance with procedures and behavior
Attend any department and operational meetings
Attend to emergency situations
Handling and investigation of guest requests/complaints
Qualifications
Teritary education in any discipline and hotel related experience
Minimum 2 years experience in supervisory position in the service industry
English with knowledge of second language preferred
Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
Knowledge of operations of Bell, Concierge & Valet operations
Knowledge of processes and procedures of delivery systems.

Currently SSM/RSM
Communication skills for all levels of colleagues/guests, confident, clear English
Interpersonal skills to deal with guests and colleague issues
Posses leadership qualities
Leads to constantly improve the guest service experience
Willingness to embrace changes and new technology
A team player, guest focused and service oriented attitude
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Other
Industries Hospitality
Referrals increase your chances of interviewing at Accor by 2x
Sign in to set job alerts for “Assistant Guest Services Manager” roles.


Assistant Guest Experience Manager (Hilton Singapore Orchard)
Executive Assistant, TV Distribution, Asia Pacific
Assistant Manager - Front Office (Duty Manager)
Guest Relations Manager (The Clan Hotel)
Executive Assistant (Medical Records Office)
Executive Assistant, Medical Reports, Group Medical Records
Executive Assistant, Business Office (Billing & Claims)
Executive Asst, Medical Education Office
Executive Assistant, Group Medical Records Office
Executive/Assistant Manager/Manager, Partnership Engagement
Executive Assistant to Founder (Internship / Part-Time Opportunity)
Executive Manager / Asst Director (Admin Services and Planning Dept)
Billing Executive Asst, Ph - Pharmaceutical Care Services (Contract)
Corporate Secretarial Executive / Assistant Manager - Inhouse
We’re unlocking community knowledge in a new way.

Experts add insights directly into each article, started with the help of AI.


#J-18808-Ljbffr

Required Skill Profession

Other General