Position Overview
Position Overview
The Senior System Engineer performs routine systems administration related activities.
They ensure systems operate in a manner that meets business needs and that system improvements are successfully implemented.
They assist with implementing remedial actions in the event of system failures/breakdowns.
They maximise service uptime, maintain system backups, manage service licensing and maintain security standards.
They are required to be on standby with on-call availability with varied shifts including nights, weekends and holidays to resolve systems related incidents.
Role & Responsibilities
- Oversee service level agreements and service improvements
- Assist in developing service-level objectives and targets
- Maintain log of service level performance metrics
- Suggest improvements for procedures and controls to enhance performance and client satisfaction
- Identify recurring incidents and potential issues for senior management
- Design and develop new systems
- Assist with the development of new systems in accordance with business needs and systems requirements
- Implement systems security and integrity controls
- Assist with new system testing and implementation procedures
- Assist with piloting of new tools, technologies, and/or processes
- Assist with user acceptance tests for the newly deployed systems
- Perform system upgrades
- Manage administration of user groups
- Maintain documentation on current systems set-up and standard operating procedures
- Implement plans to make systems available to users in a shared, secure and controlled manner for easy adoption
- Optimise systems performance
- Carry out optimisation of system components, updates and upgrades
- Conduct technical research for software and hardware upgrades
- Maintain documentation of all conducted system optimisation activities
- Track key operational metrics, performance, utilisation, throughput and capacity
- Collate performance and data usage statistics for capacity planning and reporting
- Resolve system-related incidents
- Identify and resolve system-related issues
- Escalated unresolved system-related issues
- Ensure systems meet top security standards and comply with regulations
- Conduct security audits and implement corrective actions
Requirements
- Degree in IT or equivalent
- Minimum 8 years of relevant working experience
- Hands-on expereince working on Windows in Cloud Infrastructure.
- Relevant vendor-specific certifications (e.g. Cisco, Microsoft, Oracle, RedHat, etc)
- ITIL Foundation Certification
- Project Management Certification (e.g. PMP, PRINCE2, CITPM, COMIT)
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Seniority level
Employment type
Job function
Industries
- IT Services and IT Consulting
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