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Urgent! Assistant Manager, Air Freight Control Tower Job Opening In North East Community Development Council – Now Hiring DHL

Assistant Manager, Air Freight Control Tower



Job description

IN THIS JOB YOU WILL:

  • Manage top customers at country level with complex requirements
  • Be the primary contact to customer for all operational escalations and improvements needed to ensure service quality/performance levels.

  • Lead weekly/ monthly/ quarterly business review meetings and/or operational meetings with customers and preparation of business review decks
  • Take part on operational/ IT project rollout/ initiatives with customers
  • Lead continuous improvements through First choice tools, ie Gemba walks, CIPs to increase value add to customers
  • Look into performance analysis and ensure customer specific SOPs/ KPIs and service agreements are fulfilled
  • Analyse data for improvement opportunities
  • Coach relevant stations to ensure that the customer OP is followed and specifications are met
  • Maintain communication with internal/external/third parties to meet customer expectations
  • Provide proactive problem resolution and corrective actions to ensure excellence in service
  • Handle escalations or escalates further if required, drives service recovery
  • Develop sustainable relationship with allocated senior management customer
  • Coordinate and monitors customer OP-related processes
  • Support customer during month end/ quarter end
  • Act as a gatekeeper to review new customer reports requirements and set up work instructions

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

  • Good communication and presentation skills
  • Strong analytical skills
  • High degree of self confidence, initiative and commitment
  • Diploma/ degree with at least 3-5 years of relevant working experience


Required Skill Profession

Other General



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    Unlock Your Assistant Manager Potential: Insight & Career Growth Guide


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  • The Work Culture

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    • 7. Obeying Singapore laws and regulations
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