The Assistant Manager, Business Support will play a key role in supporting the Head of
Business Support in overseeing the day-to-day operational support for the Facilities
Management (FM) division.
This role is responsible for coordinating and resolving
operational matters, engaging stakeholders, and ensuring seamless collaboration with
corporate functions such as Procurement, Finance, and Shared Services.
The
incumbent will also contribute to process improvements and team leadership to
enhance the efficiency and effectiveness of business support functions.
Key Responsibilities
Financial & Procurement Support
• Handle subcontractor payments and compliance with agreements.
• Manage credit notes and ensure proper documentation for audit and
compliance.
Operational & Team Support
• Support Head of Business Support in guiding the team and daily operations.
• Oversee enquiries and issues from FM site operations and contractors.
• Cover duties during colleagues' absence to ensure service continuity.
Stakeholder Management
• Answer any inquiries from site operations, subcontractors, and suppliers.
• Liaise with corporate departments (Procurement, Finance, Shared Services) to
resolve P2P and operational matters.
• Build strong working relationships with operations and support team.
Process Improvement & Governance
• Identify and implement workflow/process improvements.
• Ensure compliance with company policies, contracts, and governance
standards.
• Support system upgrades, SOP development, and cost-control initiatives.
• Gain exposure to automation tools such as AI and Power Apps to enhance
existing processes
Qualifications & Requirements
• Bachelor's degree in Business Administration, Facilities Management, or a
related discipline.
• Min.
5 years' relevant experience in FM operations/finance/business support,
incl.
2 years in supervisory role.
• Strong stakeholder management skills with the ability to resolve operational
issues effectively.
• Experience in collaborating with cross-functional departments such as
Procurement, Finance, and Shared Services.
• Excellent communication, problem-solving, and organizational skills.
• Proficient in MS Office applications