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Urgent! Assistant Manager, Case Management - Night Shift Job Opening In Singapore, Singapore – Now Hiring Great Eastern

Assistant Manager, Case Management Night Shift



Job description

About the Job
As part of the Medical Care Concierge team, you will play a critical role in providing round‐the‐clock support to our policyholders.

This role ensures that customers and their families receive timely assistance, care coordination, and emotional support during urgent medical situations outside of regular office hours.

You will oversee escalated cases, liaise with healthcare providers, and safeguard seamless service delivery in alignment with Great Eastern’s brand promise.


Responsibilities
Coordinate patient care during the night shift, including urgent appointment scheduling, admissions, and referrals.


Manage cashless admission requests with hospitals and clinics, ensuring timely issuance and accurate record keeping.


Serve as the key liaison between customers, financial representatives, and healthcare providers (hospitals, doctors, specialists) during after‐hours.


Provide emotional support to customers and families via phone and, where necessary, on‐site hospital visits.


Escalate and resolve complex or high‐risk cases, ensuring adherence to service standards and protocols.


Collaborate with internal teams to ensure smooth handover of cases to the day shift.


What We’re Looking For
Possess at least 3–5 years of experience in healthcare, insurance, or patient services.


Have a strong understanding of hospital admission and discharge processes.


Demonstrate excellent communication and interpersonal skills with empathy and professionalism.


Be able to remain calm under pressure and think critically to resolve urgent issues.


Have strong organizational skills and be detail‐oriented in documentation.


Be willing and able to work 12‐hour night shifts (9 pm – 9 am), including weekends and public holidays on a rotational basis.


How You Succeed
Champion and embody our Core Values in everyday tasks and interactions.


Demonstrate high level of integrity and accountability.


Take initiative to drive improvements and embrace change.


Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.


Keep abreast of industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/risks to safeguard our company proactively.


Who We Are
Founded in 1908, Great Eastern is a well‐established market leader and trusted brand in Singapore and Malaysia.

With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers.

The Group also operates in Indonesia and Brunei.


The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies.

Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset‐management companies in Southeast Asia.


Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932.

It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly‐rated banks, with an Aa1 rating from Moody’s and AA‐ by both Fitch and S&P.

Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.


Additional Information
Referrals increase your chances of interviewing at Great Eastern by 2x.


Position Details
Seniority level: Associate
Employment type: Full‐time
Job function: Customer Service
Industry: Insurance
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