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Urgent! Assistant Manager, Concierge Job Opening In Singapore, Singapore – Now Hiring Four Seasons Hotels and Resorts
About Four Seasons:
Four Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
As the world’s leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 132 properties in 47 countries.About the role
Assistant Manager, Concierge
As Assistant Manager, Concierge, you are both a service ambassador and a trusted leader.
You will guide a high-performing team, manage daily operations, and ensure that each guest interaction is not only seamless - but personal, thoughtful, and unforgettable.
Whether you’re resolving a complex request, crafting a bespoke itinerary, or stepping in to lead in the Chef Concierge’s absence, your presence will help define the guest experience.
What you will do
Deliver prompt, personalized responses to guest inquiries, tailoring thoughtful recommendations that exceed expectations
Handle guest concerns and special requests with confidence, discretion, and care
Serve as a knowledgeable, approachable resource for hotel information, reservations, and local area insights
Accurately manage the processing of packages, messages, and mail to and from guests
Keep Concierge materials, digital tools, and vendor information up to date and professionally presented
Cultivate close relationships with local partners to gain exclusive access to restaurants, shows, attractions, and experiences
Assist with the storage and retrieval of luggage and packages to ensure a seamless arrival/departure experience
Use internal systems to record preferences, track special arrangements, and ensure accurate billing
Support the Chef Concierge in administrative duties such as managing e-attendance, overtime reporting, and part-time staffing needs
Lead daily Concierge and Bell Desk operations in the absence of the Chef Concierge, ensuring smooth performance and service consistency
Actively manage lobby flow during busy periods, ensuring guests are attended to quickly and graciously
Participate in daily operations meetings and work closely with Guest Services and Front Office leadership to deliver a unified and elevated arrival experience
What you bring
A certified member of Les Clefs d'Or (Golden Keys) with prior leadership experience in Concierge, preferably in a luxury brand
Leader with the ability to mentor and inspire others through service excellence and emotional intelligence
Deep understanding of the guest journey and a commitment to crafting meaningful touchpoints at every stage
Strong local knowledge and a passion for uncovering and sharing exceptional guest experiences
Excellent interpersonal and organisational skills, with a high level of accuracy and efficiency
Comfortable using hotel software and guest experience platforms
Kindly note that due to work visa restrictions, this position is open to Singaporeans only
What we offer
With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.
Career growth opportunities
Unique strong culture
Best-in-industry training
Complimentary stays at Four Seasons properties (based on availability), with discounted meals
Paid holidays/vacation
Dental and medical/life insurance
Employee service awards/Birthday Gift
Annual employee party/social and sporting events
Complimentary meals in dedicated employee restaurant
Schedule & Hours
This position requires one with flexibility in scheduling and the ability to work on a rotating shift basis, including weekends, and holidays.
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Unlock Your Assistant Manager Potential: Insight & Career Growth Guide
Real-time Assistant Manager Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Assistant Manager in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 57046 jobs in Singapore and 49026 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Assistant Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Four Seasons Hotels and Resorts is currently hiring and seeking a Assistant Manager, Concierge to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Assistant Manager, Concierge Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Four Seasons Hotels and Resorts adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Assistant Manager, Concierge Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Assistant Manager, Concierge typically include Baggage Porters, Bellhops, And Concierges and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Assistant Manager, Concierge interview at Four Seasons Hotels and Resorts, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Four Seasons Hotels and Resorts's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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