Assistant Manager – Control Tower Execution

Company Description

Santen is a specialized company with a proud 130-year heritage focused exclusively on eye health.

As a Japan-originated, global company with our footprint in over 60 countries and regions, our mission is to provide essential and significant value to patients and society through our products and services created from our expertise in ophthalmology and from the patient's perspective.

Job Description

POSITION PURPOSE:

The Assistant Manager – Control Tower Execution & Report – Asia Region supports the SCM Asia Control Tower team in managing supply operations, inventory oversight, and KPI reporting.

This role focuses on executing operational tasks, monitoring supply constraints, supporting escalation processes, and maintaining inventory accuracy across the region.

The incumbent will collaborate with cross-functional teams (Planning, Logistics, QA/RA) to ensure timely product delivery, assist in preparing monthly reports, and contribute to continuous improvement initiatives.

While not leading regional initiatives independently, the role will actively support their execution and provide analytical insights to drive operational excellence.

PRINCIPAL ACCOUNTABILITIES:

The responsibilities can be categorized into the following main areas:

Supply Constraint & Escalation Support

• Monitor supply constraints and escalate issues to the Regional Manager as needed.
  
  
• Drive resolution to minimize supply risks by identifying root causes and determine appropriate actions for mitigation.
  
  
• Support cross-functional discussions to align priorities and mitigation actions.
  
  
• Track inbound shipments and expedite supply when required.
  
  
• Assist in preparing monthly out-of-stock reports and root cause summaries.
  
  

Inventory Management

• Monitor inventory levels to meet service targets and coverage goals.
  
  
• Support implementation of standardized inventory control procedures.
  
  
• Ensure accurate documentation of inventory transactions across countries.
  
  

KPI Management & Reporting

• Update and maintain KPI dashboards (PowerBI, Excel) for Asia SCM.
  
  
• Assist in data extraction, validation, and reporting for monthly KPI reviews.
  
  
• Provides analytical support for SCM initiatives and datasets to improve overall supply chain efficiency.
  
  
• Support development of new trackers and reporting tools; including preparation of training materials and work instructions.
  
  
• Collaborate with teams to ensure KPI standardization across countries.
  
  

Process Improvements & Initiatives

• Identify opportunities for process simplification and automation.
  
  
• Support regional improvement projects led by senior team members.
  
  
• Contribute documentation and training materials for new processes.
  
  

Ad-hoc Support

• Participate in operational meetings and provide support for SCM initiatives.
  
  
• Perform other duties as assigned by the Regional Manager.
  
  

Qualifications

• Bachelor's degree in Supply Chain Management, Operations, Business Administration, or a related discipline is required.
  
  
• Minimum of 6-8 years of professional experience in supply chain operations or planning, with a strong preference for candidates from the healthcare/pharmaceutical sector.
  
  
• Comprehensive knowledge of inventory planning methodologies, supply balancing techniques, and proficiency in SCM systems (SAP, Kinaxis).
  
  
• Demonstrated capability in independently managing complex supply chain issues and orchestrating cross-functional resolution strategies.
  
  
• In-depth understanding of supply chain key performance indicators (KPIs) and operational performance management principles.
  
  
• Advanced proficiency in Microsoft Excel and PowerPoint; working knowledge of PowerBI is highly advantageous.
  
  
• Exceptional analytical capabilities, extensive business acumen, superior stakeholder management skills, and adept problem-solving abilities are essential.
  
  
• Exemplary communication skills and a proven track record of effective cross-functional collaboration.
  
  
• Meticulous attention to detail, proactive mindset, and the capacity to efficiently manage multiple high-priority tasks simultaneously are crucial for success in this role.
  
  

Additional Information

Grow your career at Santen

A career at Santen is an opportunity to make a difference.

We aspire to contribute to the realization of Happiness with Vision by providing eye health products and services to patients, consumers, and medical professionals around the world.

Guided by our CORE PRINCIPLE, Tenki ni sanyo suru, Santen is engaged in the global research & development, manufacturing, and sales and marketing of pharmaceutical products in opthlamology.

We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education and treatment.

At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.

The Santen Group is an Equal Opportunity Employer.

We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members.

All employment decisions are based on business needs, role requirements and individual qualifications regardless of race, color, ethnicity, national origin/ancestry, religion, sexual orientation, gender, gender identity/ expression, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you require any kind of accommodation during our recruitment process, please let the recruiter from our team know.