- Well Established Company
- Basic $4,500 - $6,000 + VB
- Working location: Ubi
- Working Days: 5.5 days (alternate Saturday)
- Working Hours: 8.30am – 6.00pm / 8.30am – 12.30pm
Key Responsibilities
Aftersales Customer Service
Manage daily customer service operations, ensuring smooth processes and high service quality.
- Guide and support the team, providing regular feedback to maintain performance standards.
- Ensure compliance with company policies and service procedures.
Customer Satisfaction Management
Work closely with the Aftersales team to define service goals and KPIs (e.g., survey scores, response times, participation rates).
- Conduct Customer Experience Surveys (CEM) via the principal's online platform.
- Review and analyze feedback, coordinating follow-ups with relevant teams.
Complaint Handling & Service Improvement
Handle and resolve customer complaints in a timely and professional manner.
- Analyze complaint trends and service data to recommend improvements.
- Support the Service Manager in implementing customer service enhancement initiatives.
- Identify root causes of customer dissatisfaction and propose long-term solutions.
- Represent the company in meetings with customers to resolve complex issues.
Serve as a single point of contact for complaints involving multiple departments.
Other ad hoc duties as assigned.
Job Requirements:
- Minimum 3 years of experience in customer service, aftersales support, or customer experience roles, preferably in the Automotive / Automobile Industry.
Candidates are encouraged to apply this position via Apply Now button with the following information in the resume
- Work experiences and job responsibilities
- Current and Expected salary
- Reason for leaving
- Date of availability
- Education background
We regret that only shortlisted candidates will be contacted.
NG JYA YEE (R
EA Recruitment Pte Ltd
EA License No: 21C0492