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Urgent! Assistant Manager, Customer Service ( Commercial) Job Opening In Singapore, Singapore – Now Hiring JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD
Job Description
Customer Care & Tenant Relations
Inculcate and elevate Customer Care service to a premium level equivalent to a luxury 5-star hotel standard;
Develop, implement and sustain within the approved budgets a differentiated set of customer service initiatives to build tenant relations and rapport for tenant retention;
Act as the key liaison with tenants for all feedback/complaints;
Manage feedback from visitors and general public;
Conduct formal monthly/quarterly meetings and ad hoc tenant meetings;
Handle and contain escalated complaints from tenants;
Ensure the respective building teams attend to and manage the issues timely and within the targeted KPI timelines;
Conduct annual tenant satisfaction surveys, provide analyses, work with other teams on responses and suggest improvements on Customer Care, where required;
Draft, manage and disseminate important informational and operational circulars and notices to tenants;
Conduct new tenants’ induction/orientation;
Review, update/refresh E-Handbook and website regularly;
Ensure Tenant Directory, tenant’s contact & mailing list, emergency contacts, fire wardens, etc.
are updated regularly and at least 2x a year.
Concierge Management
Manage the Concierge team and drive them to deliver consistent and high level customer service;
Ensure concierge behaviour such as attendance, timekeeping and grooming are consistent with required client’s standards;
Deal with and manage staff discipline issues, as needed;
Set the standard for the Security Concierge team and ensure they work together with the Concierge team as one;
Manage recruitment, conduct staff performance reviews and incentive programmes with view to sustain and/or add value to overall service level;
Provide customer service training and ensure all staff are updated with the relevant skill to ensure consistent level of service.
Helpdesk Management / Administration
Manage Help Desk functions and ensure tenants’ feedback are handled within targeted timelines;
Ensure smooth and efficient operation of the Tenant’s Portal system; and review and recommend improvements to system to address tenants’ needs, where required;
Monitor, track and ensure all related expenses are kept within the approved budgets and comply with the Financial control policy
Ensure invoices are approved in a timely manner for payment
Prepare and submit monthly reports on Customer Care timely;
Update SOPs regularly and ensure they are aligned with expected operational standards and KPIs.
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Unlock Your Assistant Manager Potential: Insight & Career Growth Guide
Real-time Assistant Manager Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Assistant Manager in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 56907 jobs in Singapore and 48929 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Assistant Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD is currently hiring and seeking a Assistant Manager, Customer Service ( Commercial) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Assistant Manager, Customer Service ( Commercial) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Assistant Manager, Customer Service ( Commercial) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Assistant Manager, Customer Service ( Commercial) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Assistant Manager, Customer Service ( Commercial) interview at JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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