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Assistant Manager, CX (Customer Experience) - MICE Job Opening In singapore sg – Now Hiring Marina Bay Sands


Job description

Position Purpose

The primary responsibility of the Assistant Manager, CX is to coordinate details, event management and execution of events based on the requirements of the agreement with the client.

All duties are to be performed in accordance with departmental and Marina Bay Sands’ policies, practices, and procedures.

Job Responsibilities

  • Role of the Assistant Manager, CX (for the specific assigned event) is to enhance and optimize the client's event experience within the Centre.
  • To interpret the needs of the client ensuring needs are met with satisfaction, to respond promptly to and acknowledge client’s queries or requests.
  • To assist clients or their appointed event organizers to adhere to the rules & regulations, terms & conditions of our Centre to ensure that all Work Safety and Health procedures, security, fire safety regulations & government regulations are adhered to, in the interest of our Centre.
  • Maintain adequate knowledge of and compliance to all departmental policies/service procedures/standards.
  • Maintain positive guest relations at all times, and to endeavor to resolve any client complaints, ensuring optimal client and delegate satisfaction on the event floor.
  • Ensure all event files are kept organized and current with all required information.
  • To handle Meeting Incentive Conference (MIC) groups with 500 persons or less, and Local groups with 500 persons or less; from introduction to execution, event management and administration and post event including closing of work order, and all necessary paper work to be submitted to finance.
  • To handle Internal Stakeholder events, from introduction to execution, event management and administration, and post event including closing of work order, and all necessary paper work to be submitted to finance.
  • To shadow and support senior CX managers on high profile or VIP events (these events include repeat clients or large groups occupying more than one floor).
  • To perform administrative support to senior CX Managers (for the assigned high profile or VIP event only) where required for any written correspondence or office tasks relative to the event, and concerning operational or logistic arrangement such as space bookings, F&B or AV requirements.
  • To shadow and assist senior CX managers between our clients and our internal service providers for all event related matters from the point of contractual agreement to the event's completion.
  • To handle Event Business Management Software (EBMS)
  • To handle Point of Sale system (POS)
  • To handle Service Now service management system (online business processes/ documents) such as Event Summary, Carpark request, etc
  • To generate and distribute Banquet Event Orders (BEO), change orders and group resume
  • To work with technical team on Computer Assisted Drawings (CAD) for floorplans
  • To do Proforma invoice for upsell orders and services
  • To work with Group Reservations, Credit, Meeting Services, Banquets and external vendors 
  • To work closely with any related departments to ensure client or event organizer’s requests are followed through and completed timely and in a thorough manner as directed by Supervisory Manager.
  • To attend scheduled departmental meetings and daily briefing as required.
  • JOB REQUIREMENTS

  • Diploma and above or event related field preferred.
  • Minimum of 3 years experience in a similar role.
  • Project management skills with experience handling multiple deadlines and schedules autonomously.
  • Demonstrated interpersonal, verbal and written communication skills.
  • Ability to work well with others in a deadline-driven team environment.
  • Consistently demonstrates the knowledge, skills, abilities, and behaviour necessary to provide superior service to clients, peers, internal stakeholders, and to clients contracted providers and vendors.
  • Any other ad hoc duties deem necessary and relative to execution of the assigned event.

  • Working hours

    You'll generally work normal office hours in the lead up to an event, but may need to work extra hours, including evenings and weekends, closer to the event.

    Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

    Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

    Required Skill Profession

    Operations Specialties Managers


    • Job Details

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Marina Bay Sands adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Assistant Manager, CX (Customer Experience) MICE Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in singapore sg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Assistant Manager, CX (Customer Experience) MICE?

    Key qualifications for Assistant Manager, CX (Customer Experience) MICE typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Assistant Manager, CX (Customer Experience) MICE Job Success

    Marina Bay Sands interview tips for Assistant Manager, CX (Customer Experience)   MICE

    Here are some tips to help you prepare for and ace your Assistant Manager, CX (Customer Experience) MICE job interview:

    Before the Interview:

    Research: Learn about the Marina Bay Sands's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Final Thought:

    To prepare for your Assistant Manager, CX (Customer Experience) MICE interview at Marina Bay Sands, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Marina Bay Sands's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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